• Supervised front office functions and managed a staff of 15 in switchboard operation, guest services/front desk and retail departments.• Directed and worked with managers and associates to execute all office operations.• Acquired new staff and terminated staff as necessary.• Coordinated guest arrival and departure procedures.• Maximized financial performance of the department by continually improving customer satisfaction and creating a positive workplace.• Managed $15,000 daily cash intake and maintained supplies and inventory.• Ran shift meetings, trained new employees, and delegated manager-on-duty position.• Prepared staff schedules, assisted with payroll, and handled $2,500 daily cash intake.• Managed computerized guest reservations, check-ins, and check-outs.

• Ran shift meetings, trained new employees, and delegated manager-on-duty position.• Prepared staff schedules, assisted with payroll, and handled $2,500 daily cash intake.• Managed computerized guest reservations, check-ins, and check-outs.