Seeing a growing email backlog and a business need, pitched Concierge Care’s first ever permanent email team. Selected as founding member based on performance. Completed benefits training. Tackle the most complex cases in our queues. Disability/ Koala SME, Risk / CX SME, Lead trainings, host office hours to assist team with difficult cases. Working cross functionally with Biz Tech to redesign the current process used to handle long and short term disability payments and related taxes. Managed phone to email escalation project to rework the way cases move through our teams. Currently working on a project to improve email productivity across our organization. Involved in Affinity Group Leadership to support an inclusive workplace.

Payroll only team with blended phone and email schedule. Assist small businesses with running payroll, provide product support, maintained revolving email queue. Due to business need, ramped quickly to begin working on more complex case reasons. Surpassed metrics right out of training, consistently performing at the top of my team.

Inbound CSR. Provide information, address concerns and questions regarding the Covid-19 vaccine. Assist callers in finding locations near them to be vaccinated.

Inbound customer service for Healthy Paws Pet Insurance. Handle all questions related to claims, billing, policy details and updates and cancellations. Work the email queue to address customer concerns received electronically. Contact veterinarians and obtain additional documentation as needed to assist pet parents with claims.

Work At Home Tech and Product Support - Intuit Turbo Tax Project. Handle incoming customer calls regarding product navigation and functionality, entry and filing questions, tech support, purchases, billing, download and refund inquiries Promoted to Tier 2 agent. Assisted three Tier 1 agents at a time with their calls via chat.

Care for older adults in their home.

Personally handled VSP insurance billing for 20 stores and Medicaid billing for 8. Monitor aging of accounts to maintain company AR targets. Handle calls from patients, insurance companies and questions from stores in a timely manner. Order glasses and track orders in the lab when necessary. Work cross-functionally to resolve any problem areas. Provide coverage for corporate receptionist. Developed improved processes for getting payment on aged accounts with specific insurance companies as well as training material for new hires to the department.

Midnight shift in a 13 bed state of the art ICU. Assist RN's in all aspects of care for critically ill patients, including those on ventilators. In addition to basic patient care, my duties also included phlebotomy, EKG's, hourly vitals and charting, assisting in Code Blue protocol, assisting in bedside procedures and maintaining critical drainage devices.

Disassemble and refurbish GM auto clusters. Replace all stepper motors and lights, resolder any weak or broken connections to board, reassemble units for testing and ensure quality control.

Post between $200k-$500k in payments from insurance companies to patient accounts weekly. Handle incoming rejections and adjustments. Monitor total AR to maintain company targets. Handle incoming calls from patients and insurance companies. Build basic website for department. Image incoming remittances. Work with other departments to stay up to date on current insurance and billing issues.

In-patient Rehab Unit. My duties included specimen collection, blood glucose testing, feeding & toileting patients, bed baths, oral care and grooming, charting I &O, decubitus ulcer care, utilize electronic and manual Hoyer lift, vital signs, bladder scan, feeding tube care, applying anti-coagulation devices, Foley & ostomy care and order entry.

Office Assistant on Medical Short Stay Unit and Older Adult Services Unit. Processed admissions and discharges in ADS, maintain stock of unit supplies and reordering, directing patients and visitors, answering multi-line phone.