Amanda Delgado Email and Phone Number

-Responsible for providing best practice advice and assistance to the Common Wealth of Massachusetts (Department of Mental Health and Department of Public Health) during the implementation of their new patient safety software.-Meet with client(s) to identify and analyze their requirements to suggest the most appropriate strategy.-Develop training materials for client to ensure understanding and time management.-Once all requirements are gathered and met, I then build the software to meet said requirements.

-Managed support level 1 and 2-Implemented Salesforce ticketing system for the support team-Provided white glove service to clients experiencing issues that support level 1 and 2 could not attend to at that time.-Acted as Customer Support Manager when the manager was out of office.

· Provide remote administrative services to help clients optimize their use of the software, capitalize on features/functionalities of the software, as well as special projects to expand the use of the software and enhance their overall relationship with RLDatix.· Deliver training to end users supporting the optimal use of RLDatix software.· Collaborate with instructional designers and other members of the RL team, and contribute to the development of training content.· Deliver project-based consulting services in support of overall client success.· Conduct system health checks for existing clients to ensure they are optimizing the use of their software and work with clients to make changes where required.· Maintain proficiency and expertise in the use of RLDatix software.· Contribute to the on-going enhancement of the client knowledge items via the RL HUB and Datix Zen Desk through the development of timely and relevant knowledge articles.· Demonstrate a positive attitude, lead and facilitate change and model professionalism in all contacts with internal and external customers.· Work on special projects, as assigned

- Proactively communicate and liaise with clients sharing pertinent information related to RLDatix software and services.- Maintain proficiency and currency in the use of RLDatix software.- Respond to software application functionality inquiries by answering incoming calls and tickets from clients and following-up with clients.- Track client requests and follow-up actions in ticket management software.- Obtain and provide information and escalate inquiries as required.- Coordinate tasks and information from diverse and multiple sources; compile all pertinent information ensuring deadlines are met.- Contribute to and maintain a library of shared knowledge items via the RL HUB and Datix Zen Desk.- Demonstrate a positive attitude and model professionalism in all contacts with internal and external customers.- Work on special projects

-Acted as liaison to IT Support and Account Management to identify customer pain points.-Resolved tickets on ZenDesk about the Datix application to reduce ticket count.-Maintained and developed content for the United States Datix Customer Portal.-Configured application builds for customers and offering assistance based on "best practices".-Identified potential at-risk customers.-Acted as consultant to at-risk customers.

-Articulated instruction and direction to store management and other associates (min. 140 employees per store) throughout the go live process.-Served as a subject matter expert to store associates and management as they perform their daily tasks on newly implemented systems and technology.-Performed trend analysis of systems to ensure optimal performance at every Mariano’s Stores (15 locations).-Troubleshooted and coordinated troubleshooting hardware efforts for services and devices.

-Built a reputation for executing budget sales goals every week for three consecutive months.-Ensured all product sale aspects: cash transactions, visual merchandising, customer service, inventory tracking and cost, hire, train, motivated, and oversaw a team of 15.-Promoted almost every employee I was responsible for hiring.

-Recruited and developed a sales team-Managed inventory and loss prevention-Controlled operating costs-Ensured visual presentation complied with ALDO Group corporate standards-Adhered to and enforced loss prevention and security policies, credit policies and procedures, i.e. credit cards, check approvals, employee purchases, deposit logs, return and exchange policies.-Designated and coached ROS (responsible of section) to assure proper merchandising and ticketing in all

-Responsible for product knowledge, quality customer service, data and account management. -Abide by Illinois laws and meet Illinois Producers License requirements to successfully quote, negotiate, and produce auto, motorcycle, renters, and house insurance.

Worked directly under Event Manager and helped complete quotes, walk throughs, invoices, and execute events. I played point of contact for event vendors, the Lyric's stagehands, and cleaning crews. I learned how to optimize resources and effectively run events to the customers expectation. The following list consist of some events I helped execute.-Price Waterhouse Coopers (PwC) - Cooperate meeting-Price Waterhouse Coopers - Employee after hours event-Walgreens - Shareholders event-Chicago Fire - filming and production event-Wedding(s)