Amanda Deyoung, Mba Email & Phone Number

Over 20 years ago, CallSource pioneered the call tracking and lead management business with the original patents in the industry. Today, CallSource is the largest and most recognized company in the market, integrating call tracking, call recording, lead management, telephone performance analysis, and office staff training in one online environment. Through innovation, we now focus on measuring and improving customer experience: Acquisition, Satisfaction, and Loyalty. With over 500 employees and call analysts, 30,000 direct clients, 500,000 indirect clients, over 2 millions ads tracked each month with a combined value of $1 billion, and over 30 million minutes of phone recordings monthly, no other company offers the scale and experience that CallSource can provide. CallSource, Inc. founded in 1994 is headquartered in Westlake Village, California.

Consulted a wide range of clients in the Home Services and Healthcare industries. Identified trends and insights from marketing data and held regular meetings with clients to help increase advertising effectiveness and ROI. Conducted call coaching sessions and webinars to improve employee performance.

Managed a special project to deliver CallSource's online Learning Management System to a large association. Responsible for overseeing the entire project, including but not limited to developing new client relationships, customer support, billing, resolving technical issues, and data analysis.

Supported over 150 accounts in the Multifamily industry. Responsible for account maintenance, developing client relationships, training, problem solving, and implementation of new products and features. Organized custom data reports and distributed to clients on a monthly basis.

Provided the highest level of customer service for clients across all industries including Multifamily, Automotive, Healthcare, Media, and Home Improvement. Maintained an extensive knowledge of all CallSource products, services, and policies in order to respond effectively to clients’ needs through live phone support, email requests, and internal projects.

Handled day-to-day operations at the front office and addressed guest requests quickly and attentively. Assisted Sales department with group reservations, meeting room rentals, and corporate rate accounts. Worked in a fast-paced environment, often requiring quick decision making skills in emergency situations.

Assisted Human Resource Director in daily tasks including payroll processing, conducting new hire orientations and training, attending job fairs, posting job openings, prescreeing applicants, and maintaining confidential employee files.

Developed over 80 transfer agreements between CSUCI and community colleges in California and published to Assist.org for student reference. Advised students on selecting class schedules and registering online at new student orientations.

Masters, Business

Graduated Cum Laude

Bachelor Of Arts - Ba, Psychology

Graduated Cum Laude