•Identifies opportunities for enhancing patient care and clinical processes through data analysis and evaluation, while driving excellence in clinical practice by implementing improvements. •Collaborates with department leaders to develop and implement relevant policies and procedures, ensuring adherence to regulatory standards and promoting patient safety.•Facilitates orientation and competency validation for new hires in assigned territories, and continuously supports their learning needs.•Assists in preparing clinical accreditation, infection prevention and regulatory compliance, ensuring the organization’s readiness. •Works with stakeholders to design and implement professional development programs, ensuring compliance with regulatory requirements.•Adheres to WakeMed’s Professional Practice Model (CARES) and the North Carolina Nurse Practice Act by evaluating and aligning nurse practice with professional standards, guidelines and ethical principles. •Supervises team members, providing ongoing coaching, feedback, and development to foster a high-performing team, in addition to collaborating with HR for recruitment planning, candidate selection, interviews, and onboarding.

•Conducts simulations and instructional sessions for various American Heart Association (AHA) Basic Life Support (BLS), Cardiopulmonary Resuscitation (CPR) and First Aid courses. •Instructs and provides training to diverse audiences, including new and expecting parents, caregivers, babysitters, healthcare professional and students. •Facilitates renewals of certifications for participants as needed. •Maintains a high standard of instructional quality and adherence to AHA guidelines during training sessions•Ensures a safe and effective learning environment for all participants. •Stays up-to-date with the latest AHA guidelines and best practices in resuscitation and first aid techniques.

•Guided autoimmune patients throughout their biologic treatment journey by providing ongoing support, encouragement and education on disease state, product overview, injection training, and side effect management via live, virtual and telephonic platforms. •Drove patient empowerment through continuous collaboration, connection and coaching to promote adherence, compliance to medication and positive health outcomes. •Identified and reported adverse events and product complaints per client approved process.•Ensured success of program by utilizing clinical expertise, accountability and effective communication to form collaborative partnerships with patients, brand and operations associates. •Interacted 1:1 with colleagues and new hires to improve deficits in interpersonal communication and technological skills, in addition to providing feedback to further evolve their competencies, while also meeting client and team specific goals, and corporate compliance.

• Provided peer-to-peer education and consultation to RN, Physician, and other healthcare staff in support of end-user education needs in the healthcare setting.• Assessed customer needs and assisted with resolving issues stemming from lack of medical device knowledge or understanding of a particular product• Assisted in the delivery of medical device-related in-service education to support key customers• Followed up with key accounts and customers to assess unmet education and clinical needs as it relates to successful medical device implementation.• Provided customer feedback to corporate teams to improve new and existing medical devices• Served as an education resource for Baxter IV pump and tubing products.•Supported complaint handling, and ensured complete and accurate reporting of Medical Device Reports (MDRs).

•Responsible for staffing patient care areas, coordinating patient admissions, managing flow of patients and general supervision of departments throughout hospital. •Worked in multidisciplinary team to assist in the development, implementation and monitoring of care plans for a wide spectrum of clientele, including general medicine, cardiac, geriatric, surgical, hematology/oncology, pediatric, psychiatric and trauma patients. •Performed phlebotomy draws, IV insertions, and port-a-cath accessing for lab collection, medication administration and procedural use (conscious sedations, rapid sequence intubations, transcutaneous pacing, resuscitations, etc.).•Administered IV fluids and medications, including antibiotics, packed RBC’s, TPN, and narcotics, while carefully monitoring for side effects or any adverse reactions.•Stabilized patients in critical, difficult or conflictive situations by utilizing clear communication skills and rapid-response problem solving abilities. •Reviewed, interpreted and evaluated diagnostic tests to identify and assess patient’s condition.

•Supervised team of contact tracers and managed quality control of data collection and reporting.•Communicated with patients in a professional and empathetic manner while acting as primary point person in matters concerning COVID-19 symptoms, prevention and testing.•Triaged and coordinated next steps for isolation for cases and quarantine for individuals the patient had been in contact with.•Accurately documented patient interviews and data collection into online databases following PHI procedures. •Made informed, educated decisions on case management based on CDC guidelines.

• Responded accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. • Processed fulfillments and provided clinical trial information or after-hours on call support.• Provided educational support as identified to reinforce the project’s strategic goals.• Analyzed caller’s questions to formulate an accurate and concise response using client-approved resources and recorded inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.• Identified, recorded and triaged adverse events (AEs)and product complaints (PCs) according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.• Maintained thorough knowledge of project and corporate policies and procedures including clientproducts, SOPs, protocols, GCPs, and applicable regulatory requirements.• Worked closely with internal and external client contacts (up to and including members of clientmanagement) to resolve complex inquiries. As needed, researched medical literature and drafted responses for such inquiries.

•Worked in multidisciplinary team to assist in the development, implementation and monitoring of care plans for a wide spectrum of clientele, including general medicine, cardiac, geriatric, surgical, hematology/oncology, pediatric, psychiatric and trauma patients•Performed phlebotomy draws, IV insertions, and port-a-cath accessing for lab collection, medication administration and procedural use (conscious sedations, rapid sequence intubations, transcutaneous pacing, resuscitations, etc.)•Administered IV fluids and medications, including antibiotics, packed RBC’s, TPN, and narcotics, while carefully monitoring for side effects or any adverse reactions •Reviewed, interpreted and evaluated diagnostic tests to identify and assess patient’s condition•Contributed to strategic plans and initiatives in the department to advance standards of care excellence, improve patient outcomes and drive continuous enhancement

•Played a dual role as a Nursing Assistant (NA) II and Health Unit Coordinator (HUC)•Assisted in delivery of patient care, including taking vital signs and collecting labs•Aided in the admission, transportation and discharging of patients•Performed a wide range of clerical work, such as transcription and maintaining patient charts