A highly skilled and dedicated professional with over 7 years of progressive experience in customer service, client relationship management, sales, and business management. Proven track record in leading teams to achieve outstanding customer satisfaction and loyalty. Adept at developing and implementing customer service strategies, optimizing processes, and driving continuous improvement. Strong expertise in data analysis, web design, UI/UX, and front-end development, complemented by solid business acumen.
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Financial AnalystVibranium Capital Aug 2023 - Jul 2024Abuja, Federal Capital Territory, Nigeria1. Led the assessment of creditworthiness for potential business partners, contributing to informed decision-making.2. Acted as the primary liaison between Vibranium Capital and prospects, fostering strong relationships and ensuring alignment of goals and values.3. Conducted feasibility studies for new projects, ensuring financial, technical, and operational viability.4. Developed financial models and forecasts for project financing, identifying potential risks and mitigating them.5. Collaborated across departments to drive company growth and enhance customer experience.6. Facilitated internal and external meetings, ensuring clear communication and follow-up through detailed meeting minutes.7. Conducted market research to analyze industry trends, competitors, and opportunities for improvement.
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Client Service OfficerConcept Makes It Happen Aug 2022 - Apr 2023Accra, Greater Accra Region, Ghana1. Developed and executed business proposals for Guinness Ghana (Diaego Group), Nestle Ghana, and Voltic Gh Limited that led to successful client acquisition and retention.2. Created detailed execution plans and budgets for Unilever off trade to boost sales which lead to a maximized profit of GHC 300,000 after 6 weeks in Accra Ghana.3. Ensured projects were completed on time and within estimated budget.4. Maintained strong relationships with clients, resulting in high levels of satisfaction and repeat business.5. Contributed innovative ideas that led to business growth and enhanced client services.6. Conducted regular field visits to monitor project progress, ensuring alignment with client expectations.7. Provided comprehensive meeting minutes and reports, facilitating transparent communication with clients and management.
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Chief Executive OfficerPhoenix Body Elegance Feb 2019 - Jan 2023Greater Accra Region, Ghana1. Led the development of business plans, setting the company’s mission and goals.2. Employed strategies to drive company growth, focusing on client satisfaction and service excellence.3. Promoted the company’s products and services, enhancing brand reputation.4. Identified and addressed challenges and opportunities, ensuring business continuity and success.
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Customer Service RepresentativeTomreik Hotel Jun 2020 - Aug 2022Accra, Greater Accra Region, Ghana1. Managed guest inquiries, complaints, and requests with a focus on prompt and satisfactory resolution.2. Ensured accurate reservation records, contributing to seamless guest experiences.3. Built and maintained strong customer relationships, enhancing loyalty and repeat business.4. Prepared and presented customer service reports to management, providing insights for continuous improvement.5. Collaborated with team members to deliver exceptional service, fostering a positive work environment.6. Provided weekly feedback to the management board, highlighting key activities and areas for improvement.
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Sales/Marketing ExecutiveSilverbird Cinemas Limited Feb 2019 - May 2021Accra, Greater Accra Region, Ghana1. Generated leads and developed marketing strategies that boosted sales and brand visibility.2. Managed client relationships, ensuring satisfaction and long-term loyalty.3. Represented the company at client meetings, effectively communicating value propositions and securing business deals.4. Promoted the company on social media platforms, increasing brand awareness.5. Provided detailed reports on marketing efforts, identifying opportunities and challenges. -
Client Relations Officer & CashierMenzgold Feb 2016 - Oct 2018Accra1. Managed client relationships, acting as a liaison between the company and customers.2. Resolved customer complaints promptly, ensuring maximum satisfaction.3. Provided detailed reports on customer needs and market trends, supporting strategic decision-making.4. Reconciled cash transactions, ensuring accuracy and accountability.Contributed to team success by sharing insights and participating in collaborative efforts
Amanda Dike Education Details
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Zenith University CollegeAccounting And Finance
Frequently Asked Questions about Amanda Dike
What is Amanda Dike's role at the current company?
Amanda Dike's current role is Financial Analyst/Client Service Representative/Administrative Assistant.
What schools did Amanda Dike attend?
Amanda Dike attended Zenith University College.
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2kantocorp.com, apexind.com
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Amanda Dike
Supplemental Biology Instructor At The University Of North Texas 2022- B.A. In Biology B.S. In Public HealthHouston, Tx
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