● Partnered with over 80 insurance carriers to ensure that clients are serviced effectively● Communicated clearly with up to 50 clients daily to adjust their home/auto policies & file claims● Successfully followed up with each client to ensure they were satisfied● Proficient in managing client information via Salesforce ● Developed effective retention strategies to retain 20% of clients monthly

●Facilitated Cerner’s internal and external clients by providing outstanding customer service and basic technical support ●Communicated effectively with up to 40 patients daily via phone to help provide access to their online medical records ●Efficiently used 5 different databases to investigate and communicate resolution to patients

●Checked families of patients into the space, as well as provided a tour and resources during their overnight stay at the facility●Utilized Excel to keep track of family information in an efficient manner●Collaborated with 150 community donors for donations to the facility

●Planned and budgeted several monthly celebrations for up to 15 people staying in the family room while their children were patients at Mercy Hospital ●Utilized relationship management for retention of over 100 meal donors in 2018 to repeat donations in 2019●Identified and obtained 40 new donors for 2019

●Trained new employees on internal customer relationships, management systems, proper sales technique, and management of customer relationships ●Built and maintained relationships with University of Arkansas alum and donors by sharing relevant information about campus to solicit financial support●Achieved top 3 out of 40 callers in amount of dollars raised in a 6-month period ●Fully Payment Card Industry (PCI) trained

●Achieved daily sales goal by interacting with up 60 customers daily●Responsible for opening/closing the store for each shift ●Delegated tasks to up to 3 team members per shift ●Effectively blended team management skills with customer service skills

●Trained new employees on best practices and protocol●Answered a multi-line telephone to ensure guests were efficiently helped●Maintained strong verbal communication with guests