Amanda Kramer Email & Phone Number

Nashville, Tn, Us

Nashville, Tn, Us

Menlo Park, Ca, Us

I doubled down as the Division Director of our Infrastructure Team, oversaw the Division Director of our Consulting Services Team, and was responsible for production as an Account Executive. I provided direction and motivation to all technology branch employees. I was responsible for incremental branch revenue growth that was consistent with company targets. I actively led marketing activities and created/maintained a productive business culture. My responsibilities included: • Overall branch growth via revenue generating activities for multidivisional performances.• Met productivity standards both as an individual and ensured all my direct reports met them.• Ensure consistent execution of operational best practices.• Balanced managerial and operational responsibilities.• Sourced, interviewed and hired internal talent. • Trained, developed, and retained staff.• Created a high-performing team dynamic and positive business development culture.• Achieved revenue, margin, and operating income goals.• Displayed understanding of technology hiring business trends and executed appropriate strategy.• Effectively communicate with both clients and staff on (feedback, difficult messages, expectations, ownership, corporate goals, and accountability).• Built collaborative relationships throughout the organization and the Nashville market.• Motivated, inspired and led by example.• Facilitated resolution with internal staff, clients, and candidates.• Conducted effective meetings, training and presentations.• Created, developed and executed on customer retention and expansion strategy for the branch.• Built customer loyalty by providing, ensuring and monitoring superior service.• Led by character, built trust, respect, and credibility through actions and behaviors along with placing team ahead of self.• Provided mentoring, coaching and development of all staff.

Menlo Park, Ca, Us

• Responsible for production and growth of the Infrastructure Division • Effectively managed a team of Account Executives and Sr. Technical Recruiterso Organized and facilitated daily AM/PM meetings to set team focus, create action plans and set goalso Conducted monthly Business Reviews with all direct reports o Trained both Recruiters and Account Executives through one on one sessions, shadowing calls/interviews/client meetings, and role-playing • Proactively screened, interviewed, hired and trained new employees • Trained new hires on company culture, RHT industry advantage, and job-specific tasks • Participated and led weekly trainings focused on: new technology, leadership initiatives/trainings and industry trends • Forecasted weekly/monthly/annual reports for Branch Manager. Report included: client hours billed, revenue, gross margin, consultants on assignment and team performance numbers• Proven track record of ability to grow division revenue consistent with RHT goals • Partnered with Branch & Regional Managers to develop business plans and growth strategy for local branch • Recognized as an effective leader with the ability to deliver value to business partners, clients, contractors/candidates, and direct reports

Nashville, Tn, Us

• Worked with active customers to develop a thorough understanding of needs and develop a business solution • Cross-sold and up-sold services and solutions to existing accounts• Qualified new sales opportunities for current customers• Received requests for service and product details from customers and provided timely responses• Prepared and presented service proposals and quotes to clients • Conducted quarterly business reviews with clients to review our services and assist them in budgeting for IT needs• Effectively communicated features and benefits of solutions and managed prospect expectations throughout the lifecycle of the account• Managed the complexity of managed IT services proposals, contracts, lease agreements, and service level agreements• Maintained in-depth product knowledge of the service offerings of the company

Menlo Park, Ca, Us

Knoxville, Tennessee, Us