Amanda Madden Email & Phone Number

Kannapolis, Nc, Us

Charlotte, North Carolina, United States

Supports Home Leading and Branch Banking compensation plans and incentives for employees. Ensures employees are paid timely and accurately.

Charlotte, North Carolina

• Functioned as a tool administrator and researched, communicated, and resolved enterprise-wide performance management and compensation for 200,000+ internal customer inquiries via ServiceNow and shared e-mail inbox on compensation, incentive eligibility, performance goals, performance evaluations while using excellent verbal, written, and interpersonal skills.• Collaborated with others to create standard response to reduce the amount of time the team takes to respond on the most frequent… Show more • Functioned as a tool administrator and researched, communicated, and resolved enterprise-wide performance management and compensation for 200,000+ internal customer inquiries via ServiceNow and shared e-mail inbox on compensation, incentive eligibility, performance goals, performance evaluations while using excellent verbal, written, and interpersonal skills.• Collaborated with others to create standard response to reduce the amount of time the team takes to respond on the most frequent cases. Thrivingly, individually, responded to 1,100+ case inquiries during a nine-month duration.• Identified opportunities for process improvements and provided feedback, as well as presented ideas for improving or implementing processes and customer support.• Translated and presented complex data in a manner that educates, enhances understanding, and influence decisions to less experienced Business Operations staff. Show less

Charlotte, North Carolina Area

• Corresponded with active, inactive, and retired employees via inbound calls to answer questions and provide timely resolution in the payroll, benefits, displacement, employee relations, and survivor services.• Served as subject matter expert and primary contact for benefits and employee relations intake while teaching and assisting less experienced human resources staff.• Interpreted and explained Human Resource Policies, Standards, and Regulations.• Provided support in building… Show more • Corresponded with active, inactive, and retired employees via inbound calls to answer questions and provide timely resolution in the payroll, benefits, displacement, employee relations, and survivor services.• Served as subject matter expert and primary contact for benefits and employee relations intake while teaching and assisting less experienced human resources staff.• Interpreted and explained Human Resource Policies, Standards, and Regulations.• Provided support in building, maintaining, and revising HR training programs and related documentations, as well as lead training for less experienced specialists. Show less

Charlotte, North Carolina, United States

• Corresponded with active, inactive, and retired employees via inbound calls to answer questions and provide timely resolution during Annual Benefits Enrollment.• Functioned as a Subject Matter Expert for Benefits. • Completed human resource transactions using Human Resource Information Systems Peoplesoft (PS), Human Resource Help Desk (HRHD), Human Resource Knowledge Center (HRKC), SCP, and Interactive Console. • Offered friendly and acknowledgeable customer service to team… Show more • Corresponded with active, inactive, and retired employees via inbound calls to answer questions and provide timely resolution during Annual Benefits Enrollment.• Functioned as a Subject Matter Expert for Benefits. • Completed human resource transactions using Human Resource Information Systems Peoplesoft (PS), Human Resource Help Desk (HRHD), Human Resource Knowledge Center (HRKC), SCP, and Interactive Console. • Offered friendly and acknowledgeable customer service to team members and employees. Show less

Charlotte, North Carolina Area

• Successfully navigated through multiple computer applications with both speed and accuracy within a call center environment of 100+ customers per day while maintaining and exceeding a daily 85% customer retention by negotiating offers for customers requesting cancellation of their wireless services.• Developed and implemented customer satisfaction and business development polices which reduced customer complaints and increased long-term customer satisfaction.• Built and developed and… Show more • Successfully navigated through multiple computer applications with both speed and accuracy within a call center environment of 100+ customers per day while maintaining and exceeding a daily 85% customer retention by negotiating offers for customers requesting cancellation of their wireless services.• Developed and implemented customer satisfaction and business development polices which reduced customer complaints and increased long-term customer satisfaction.• Built and developed and implemented customer satisfaction and business development policies which reduced customer complaints and increased long-term customer satisfaction. Show less