Amanda Christensen Email & Phone Number

Hurst, TX, US

Dallas-Fort Worth Metroplex

• Work with clients to help them establish goals and strategies to bring about extraordinary and sustainable results.
• Meet with clients on a weekly basis to develop strategies that enhance the lifelong process of personal fulfillment.
• Utilize proven iPEC Core Energy techniques to help transform clients current lives and plans for the future.
• Identify various strategies to assist in the completion of client goals.
• Manage the planning, financing, marketing for Life Elevated Coaching.

Irving, Texas, United States

• Responsible for providing online, e-mail, and telephone software support for existing business customers that utilize the Service Fusion SaaS solution.
• Troubleshoot a wide range of customer issues including GPS, VOIP, and integration problems that are reported and ensure a root cause analysis and final resolution confirmation.
• Assist customers through training and developing their end user skills in utilizing the Service Fusion application to its fullest potential for their businesses.
• Ensure that critical customer escalations and unresolved issues are handled with immediate attention and resolved in a timely manner.
• Determine Service Fusion application bugs and faults that are encountered directly to the Product Development team to ensure that system issues are addressed and resolved.

Southlake, Texas

• Supported/Maintained the Verizon Wireless Gateways, Short Messaging Servers, Broadcast Messaging Centers, and Roaming Gateway platforms in a 24/7 on call environment.
• Served as the subject matter expert on the Verizon Wireless SMPP Gateways.
• Assisted in the build out of the virtual SMPP Gateways in the lab and production environment.
• Lead the implementation of software loads/rollouts, updates, and maintenance to multi-vendor systems as required.
• Ensured system stability throughout all platforms by performing daily/weekly system health checks and analyzing daily statistics.
• Identified issues with text messaging related issues and provided top-tier support to other workgroups within the organization.

Southlake, Texas, United States

• Investigated customer reported network trouble tickets and drove them to resolution. Provided support internally to the Network Repair Bureau by interfacing with external leadership teams to ensure that project.
• Improved trouble ticket quality by strengthening interdepartmental relationships acting as a liaison to Tech Support nationwide.
• Assessed, forecasted, and prioritized the training needs for new and existing associates and technicians.
• Collected and analyzed network traffic to predict network performance and requirements.
• Communicated progress to Management to manage risk contingencies and market expectations.
• Provided Tier 2 level support for technical problems on both internal and external escalations

Core Energy Life Coach

Education record