Amanda Duling, Ms, Lssmbb Email & Phone Number

Shawnee, Ks, Us

Pittsburgh, Pennsylvania, Us

Define/manage the product vision and strategy via Roadmap/PortfolioCreate and prioritize product backlog via vetting/scoping incoming work from customers or stakeholdersCollaborate closely with cross-functional teams (developers, client engagement leads, project managers, product managers, sales, testers, executive leadership)Evaluate the work done by the development team and provide constant feedback via RetrosImplement and measure Agility best practicesAssess and scope incoming work for impacts for Lean IAs, EnhancementsParticipate in all Agile ceremonies (daily stand-up, sprint review, backlog refinement, etc.)Back-up for Business Analysts (BA) and Scrum Master (SM)Write User Stories, Tasks, Issues, Request Features, Features and Feature Enablers in Agility / digital.aiOwns intake of work to pillar in delivery model (post-portfolio/budget approval)Owns backlog build and managementOwns refinement of work based on business requirements into manageable pieces(Epics to Stories)Sizing, scheduling & forecasting of work (Sprint Planning)Own/facilitate Product Alignment meetingsEngage in Scrum of Scrums

Kansas City, Mo, Us

Design and Manage healthcare payer portfolio for vendors integration across the enterprise (Livongo, Solera, Iris ACP, OncoHealth/Iris, RecoveryOne, etc.).Healthcare Payer Portfolio Management Vendor IntegrationAgile Solution Development Lean Development Principles Product Development Data Driven DecisionsAzure DevOps (ADO) Excellent Communication Skills

Kansas City, Mo, Us

Portfolio and program manager in Commercial clinical programs. Livongo, Solera Health, Iris ACP. Project Manager for NCQA projects.

Kansas City, Mo, Us

Performance Excellence Program Manager (Population Health) have responsibility for clinical vendor relations, new clinical programs and PCMH/VBP/Quality Indicators to enable Teams to drive down cost of healthcare and increase quality outcomes.

Kansas City, Mo, Us

Align clinical programs and vendors to improve operational inefficiencies within the Population Health Division.

Kansas City, Mo, Us

Assist in process redesigns, metric development and Lean rollout for SAFe Agile software development teams. Projects include areas in Primary Care, Clinical Operations and Provider Contracting. Design, implement and train associates in Lean Thinking based on ten modules created from a customized Lean House. Coach and mentor 30+ associates in Lean Thinking. Implemented improvements in Provider Contracting resulting in financial savings and lead time reduction by 90% in eight weeks.Functions:* Research and analyze current and future process designs, process maps, org. design and work flows to identify areas for improvement.* Make recommendations to align business strategies, capabilities, and processes with applications, data, and technology.* Provide support in the development of process maps.* Use data to validate problems and opportunities and work with stakeholders to develop solutions for change.* Apply techniques to value or quantify business process improvement opportunities and related risks for prioritization and post-change return on investment analysis.* Identify and support development and implementation performance metrics and measurement systems supporting process design changes.* Participate in the rollout of new or process improvements.* Maintain process documentation and inventory/catalog.* Monitor risks, issues and decisions related to business process design, recommends, and engages in resolution. - Well versed in Scaled Agile Framework (SAFe) processes used to delivery enterprise software and Lean developmental value stream maps.

Kansas City, Ks, Us

Managed a Team of 20 centralized Schedulers. Applied Lean methodology to redesign care delivery pathways in scheduling.

Kansas City, Mo, Us

Responsible for development of system wide clinical optimization program for the Saint Luke's Physician Group SLPG. Designed, deployed and executed process improvement teams across 100 ambulatory clinics. Provided oversight and direction for performance process improvement facilitation education and PI Lean projects. Lead programs to teach and facilitate rapid cycle improvement execution and proactive daily management using process excellence principles. Specialize in speciality, primary, virtual, and multi-speciality care clinic sites. Utilized innovation models such as TCPI, CPC+, PCMH and MIPS.Projects:-Reduced overtime in Pulmonary Clinic by 10%-Reduced No-Shows by 10% in GI Clinic-Increased Physician Satisfaction in Primary Care Clinic-Reduced cycle time to INR dosing

Kansas City, Mo, Us

Uses lean transformational projects within SLHS to improve clinical/operating performance. Partners with senior leadership and process owners to identify, prioritize and address value optimization around outcome effectiveness, service, access and cost. Works cross functionally with a variety of teams to resolve performance issues and support long term improvements. Train, coach, and mentor internal employees to develop Value Stream Maps, Kaizen events, A3s and Lean. Provides System support and consultation for lean team development. Serves as a mentor, coach and teacher of lean process improvement including the use of lean and change management tools to ensure timely completion of projects and expected results.Designed and facilitated improvement events producing:-Reduction of Foley Days by 60%-Cost savings over $40,000 a quarter (Hard dollar expenditures on indwelling urinary catheters reduced by $ 40,831 in Q1 2016 as compared to Q1 2015)-Reduction of CAUTIs- 73% Strongly Agree/Agree - Would recommend this class to co-workers- 86% Strongly Agree/Agree - Teaching methods of the presenters/facilitators were effective- Reduction of help desk tickets for new hire provisioning saving the organization time/resourcesFacilitated A3 workshops producing 40+ A3s:-Reduce Readmissions (COPD, PN,CHF etc.)-Reduce HAC CDiff-Reduce PSI 18 & 19 OB Trauma-Reduce CAUTI/Foley -Intentional Leadership Program (Leadership Development)Facilitated Multiple 5s Events producing:-Increased employee satisfaction-Increased provider satisfaction-Exam room standardization-ED supply cart standardization-Reduction in supply spend - 43% decrease - around $3,500 a month in clinicDesigned teaching material and taught:-5s Workplace Organization-Value Stream Mapping-A3 PDCA Cycle-PI Project lifecycleCollaborated with System OD Intentional Leadership Program to develop a process improvement and change management model and deployed it to over 50 associates.

Nashville, Tn, Us

Responsible for division and facility Surgical Services Department process improvement projects by performing operational assessments and analyses, researching and identifying best practices, facilitating groups and teams, managing projects, presenting results and recommendations, and developing measurement tools, to improve HCA operating processes toward greater efficiency and effectiveness.Facilitated multiple performance improvement projects producing:-Reduction in Flash Rate from 42% to 7%-Reduction in same day OR case cancellations by 7 cases-Reorganization of Endovascular supplies via 5s score from 1.8 to 5.0-Increase of delay code documentation from 39% to 87%Collaborated with System OD Leadership Development Institute to develop a process improvement and change management model and deployed it to over 100 associates. Mentored monthly to project completion.

Nashville, Tn, Us

Process Improvement Program ManagementFacilitated multiple Kaizen Events producing:-Reduced ED Patients Left Prior to Triage/Left Prior to Medical Screening-Reduced Time from Patient Admission to Patient in Bed-Increased Accuracy of Medication Reconciliation Discharge Medications-Increased Capture of Charges for Orthopedic ImplantsFacilitated multiple 5s Events producing:-Decreased Par Levels in OR Supply Room-Decreased Motion in OR Central Sterile-Increased Safety of Newborn NurseryDesigned and Taught 5 Lean Courses producing:-30+ A3s, Process Improvement ProjectsDesigned and Implemented:-Measurement System for Falls Reduction Program-Measurement System for Monitor Usage-Measurement System for Flash Log-Measurement System for SBAR Process

Overland Park, Ks, Us

Kansas City, Missouri, Us

Developed and implemented a Quality System using Six Sigma, Lean and Project Management tools to improve the development and design of Cerner Solutions.• Contributed to Lean Six Sigma curriculium development for global (United Kingdom) and state side associates.• Mentored international students participating in Lean Six Sigma training.• Developed and designed processes for value proposition creation for Clients utilizing Cerner solutions.• Developed, implemented and facilitated the Quality Steering Committee representing cross-functional organizations within the Intellicultal Property domain.• Collaborated to improve the current process in regards to quality, efficiency, effectiveness and conformance to regulatory considerations. • Performed some of the document control functions for the group. • Lead cross functional teams in the development and implementation of Quality Plan objectives and measurements. • Analyzed CQS processes and procedures for the purpose of improving CQS participation and strengthening the CQS culture at all corporate levels. • Measured efficiency and suitability of CQS by tracking groups defined quality metrics and then performing trend analysis on data. • Defined and developed agendas for quality-related meetings and participates as necessary. • Provided oversight of Cerner Quality System (CQS) components (e.g. CAPA, Document Control, CHIA, Objectives and Measures, etc.) • Analyzed CQS processes and procedures for the purpose of improving CQS participation and strengthening the CQS culture at all corporate levels. • Provided input and expertise to the development process for Cerner and continual review for improvement.

Kansas City, Ks, Us

Developed Lean Six Sigma redesigns for: http://innovation.cms.gov/initiatives/innovation-challenge/index.htmlBrief Summary of Proposal:The University of Kansas Hospital is partnering to provide better health care delivery at reduced cost to the community by implementing the Patient Blood Management Program Standards® in clinical areas. This aim will be achieved by executing a four phase Lean methodology focused on improving outcomes by reducing transfusion overuse and unintended consequences thus reducing length of stay in CMS payers. This Lean four step approach will be reproducible in any medical setting nationwide. Sustainability will be assured by a Control Plan managed by the addition of a 4 person team which includes 1 MD, 2 RNS’s and a quality analyst. This initiative is supported by the IOM, ACBSA and DOHHS. The estimated budget is $30,000,000.

Lead care redesign and performance improvement project teams using the appropriate process improvement methods and simulation modeling.• Facilitated and mentored multiple Lean Six Sigma project portfolio of over $3 million dollars in savings. • Provided project execution support with consultant group, Galloway, to generate over $5 million dollars in Lean savings at Providence Medical Center and St. John Leavenworth. • Taught Lean Six Sigma methods to over 50 care site associates. • Provided expertise and leadership in adoption of Lean Six Sigma methodologies and policy deployment via financial and training targets.• Perform model simulations using Flexsim software, Value Stream Mapping and Value Stream Analysis for health system.

Facilitated and coordinated process improvement projects using Six Sigma, Lean and Project Management tools.• Gained hands on experience developing, implementing and creating: Malcolm Baldrige National Quality Award – Criteria 6 & 7. • Guided senior leadership on strategic organizational initiatives and process improvement projects. • Created and managed multiple data measures, balanced scorecards and regulatory quality compliance standards for Joint Commission and CMS.• Coordinated research efforts with team members to plan, organize and direct phases of evaluation efforts designed to determine the effectiveness of various programs using the DMAIC model.• Taught professional organizations (MQA/SABM) Lean Six Sigma skills and project improvement outcomes.Supervised 6 clinical and non-clinical staff. Allocated projects, completed status reviews, and mentored direct reports.

Pōneke Wellington, Wellington Region, Nz

Coordinated research efforts with team members to plan, organize and direct phases of evaluation efforts designed to determine the effectiveness of various programs.• Developed procedures and methodology for gathering, tracking, analyzing, and reporting data. • Provided education to local community corrections directors and other local staff to ensure that they were apprised of evaluation efforts and understood their role in the evaluation.• Provided research to areas including, but not limited to: risk reduction and reentry, evidence based practices, motivational interviewing in a correctional setting, cognitive intervention in a correctional setting, and various other effective correctional interventions.

New York, Ny, Us

Applied principles and methods of research design and procedures for collection, analysis and presentation of statistical, program, and/or administrative data. • Executed Six Sigma Yellow Belt projects focused on defect reduction.• Executed weekly and monthly projects with Microsoft Excel, Microsoft Access, SPSS, and/or Minitab. • Applied principles and methods of research design and procedures for collection, analysis and presentation of statistical, program, and/or administrative data.• Interpreted analysis to identify emerging issues, market trends and development new research methodologies.• Supervised two full-time research analysts.• Prepared analysis and information; transformed into presentation formats for managers and senior management via dashboards.

Lean Thinking

Safe Agile Practitioner

Lean Thinking

Ms, Criminal Justice

Bgs, Communication & Leadership Studies

Education record

Disc®

Cpi Yellow Belt

Training, Product Owner / Product Manager

Lean Six Sigma Black Belt; Project Management

Education record

Six Sigma Yellow Belt