Amanda Earnest Email & Phone Number

Tampa, Fl

Editing and managing time entries.

Tampa, Fl

Responsible for handling all billing and contract inquiries via phone, e-mail, chat, post, and fax. Such inquiries included responding to disputes, cancellation, invoice questions, contract creation, up-selling options, and basic technical details regarding Medicare and Information Transport Systems. Within the cancellation process, operated saves attempts within the purview of customer service. All duties were performed in tandem, with heavy emphasis on communication, customer service, and multi-tasking between various databases and programs.

Responsible for answering member phone calls, queries regarding membership details, the purchasing of educational materials, the registering for educational and BICSI events, responding to customer e-mails and potential member e-mails, and providing information regarding BICSI credentialing programs. Duties occasionally required face to face customer support, and front desk responsibilities.

Responsible for providing individual billing information, resolving conflicts, the up-selling and negotiation of new contracts, integration of new and returning customer. Up-selling was required on every contact in call center environment. Specifically regarding the acquiring of new and existing FiOS customers. Exceeded sales requirements within time frame.

Senior Support ProfessionalProvided full support of the America Online services, including but not limited to: web-based support services, features and services, security software support, and full program and connectivity trouble-shooting. Awarded Director All Star four times and maintained a service level of Exceptional throughout tenure.Team Manager Fulfilled all duties and capacities of full time team manager: administrative responsibilities such as payroll and attendance monitoring; coached on customer service and gave continued monitoring of a team of support professionals in all areas of the Support Professional field. In bi-weekly report cards, maintained a service level of Exceeds and Exceptional.

Acted as floor-salesperson with opening and closing responsibilities that included: floor display maintenance, register duties, customer service, and sales.

Ba, History, Humanities

Activities and Societies: Phi Alpha Theta, Italian Cultural Club

History