Amanda Burroughs Email & Phone Number

Dallas, Tx, Us

Dallas, Tx, Us

Dallas, Tx, Us

Dallas, Tx, Us

Dallas, Tx, Us

Supported operations teams at all 50 Omni hotels and resorts through developing processes, and updating and creating standard operating procedures. Conducted one on one and company-wide training with operations managers, directors and executives. Interviewed, mentored and placed associates within the rooms division in the Omni Leader in Development program. Conducted monthly operations webinars to communicate brand wide initiatives, process enhancements and procedure reminders. Introduced an electronic departure folio system for all Omni properties to enhance speed of check-out. Implemented and oversaw the room package approval process to enhance guest experience and accuracy of package billing.

Dallas, Tx, Us

Directed a team of 50 hospitality professionals from the Front Desk, Bell and Door Services, Concierge, PBX and Loyalty departments. Completed the Self Directed Development Program to obtain knowledge of the Director of Housekeeping role, including room inspections, uniform inventory, PM project coordination, inventory management, vendor selection and request for proposal process. Completed the Executive in Development Program to prepare for a promotion to Director of Rooms which included instructing a Management Training class for recruitment. Increased Guest Satisfaction Survey scores for Friendliness and Speed of Arrival and Departure to over 9.10 on a 10 point scale. Maintained an Associate Engagement/Satisfaction Score of 3.65 on 4 point scale. Mentored and promoted six Leaders in Development and promoted four Front Desk Supervisors to Assistant Front Office Managers.

Nashville, Tn, Us

Lead the Front Desk, Bell Services, Celebrity Services (VIP), Concierge, and Consider It Done (PBX) departments of a 2,000 room Four Diamond Convention Resort. Inspired Stars (Employees) to deliver flawless service to business and leisure guests and increased Guest Satisfaction by 4% in six months. Decreased Front Office cost by $0.70 per occupied room year over year. Increased room revenue by $10K per month by introducing a Front Desk suite upgrade program.

Las Vegas, Nv, Us

Motivated and coached a staff of 100 employees. Maximized room revenue using yield rate management for a 3,044 room resort. Directed the daily operations of the Front Office and Business Service Center. Completed monthly expense reconciliations, reviewed weekly labor reports and reviewed monthly profit and loss statements. Introduced Front Desk service standards, updated Front Office policies and procedures and assisted in implementing a resort fee program increasing revenue by $8 million annually.

Las Vegas, Nv, Us

Oversaw daily hotel operation as the Manager on Duty. Supervised the Front Desk Group Desk by accommodating Convention and Small Groups requests communicated through Room Reservations and Convention Services. Conducted interviews, processed newly hired employees and managed the on-boarding training schedule. Served as Room Remodel liaison.

Las Vegas, Nv, Us

Supported Guest Service Representatives with questions and guided them in assisting guests. Observed check ins, check outs and daily transactions and provide feedback to employees regarding their interactions with guests to ensure a luxury resort experience. Managed efficient staffing levels. Assisted guests with complaints, concerns and compliments regarding their stays.

Las Vegas, Nv, Us

Upheld AAA Four Diamond service level by creating a welcoming check in and appreciative check out. Helped guests with questions, recommendations and concerns. Served as a liaison between Housekeeping, Casino Marketing, Hotel Accounting, Accounts Receivable and Front Desk.

Lake Buena Vista, Florida, Us

Hopped between Disney's Pop Century Resort and Disney's Beach Club Resort working as a Housekeeper, Front Desk Agent and Bell Person over a six month internship. Enrolled in the Disney University's Hospitality Management program.

Hotel Administration, Hospitality Management

General Managers Program