Responsible for providing administrative support duties requiring extensive knowledge of company functions, policies and practices. Serve as a point of contact in response to inquiries related to system-wide and departmental level policies and procedures. Contributions:- Developed extensive knowledge of practices and procedures to create and improve processes for submission of system-level policies, completion of the approval process, formatting documents, and posting finalized documents to the system-wide Document Control Center. - Successfully coordinates executives-level committee meetings and policy review work groups. Prepares and disseminates meeting documentation and completes follow-up items and completion of meeting minutes.- Monitors departmental expenses in order to maintain detailed financial records to assist leadership in developing, justifying, and monitoring department budget.- Oversees multiple projects simultaneously from start to finish as assigned by the Executive Vice President; collaborate with each department’s operational team to establish project scope, track progress to meet critical deadlines.

Performs administrative functions supporting the Chief Pharmacy Office, Quality Assurance Director, Clinical Pharmacists and two (2) Pharmacy Residency Programs. Contributions:- Successfully coordinated and executed committee and leadership meetings, professional development trainings, and special events by scheduling speakers, confirming location, preparing information packets, and dissemination of meeting minutes.- Created and maintained SharePoint workspaces for the Pharmacy Leadership Team and Quality Assurance Team.- Increased accreditation compliance by creating electronic records using Microsoft Excel and established organized filing system for hard copies of required training documents. - Provided administrative oversight for residency programs including handling inquiries, sorting correspondence, creating and maintaining files, managing schedules and resident attendance for all required conferences and showcases.- Managed every aspect of the resident recruitment process including scheduling interview dates, corresponding with potential applicants, confirming appointments and ensuring applicant credentials are in compliance with current guidelines.

Works closely with the Pharmacy Practice Advancement Office, supports the program directors, clinical pharmacists, and the Residents by coordinating administrative functions for residency training programs. Contributions:- Event Coordinator: Schedules and coordinates council meetings, conferences, new resident orientation, graduation ceremonies, and preceptor trainings.- Recruitment: Coordinates all administrative aspects of the residency program during interview season including establishing close relationships with multi-level departments to update recruiting documents and company website, scheduling interviews during out of state residency showcases, scheduling telephone and onsite interviews. - Finance: Responsible for maintaining the departmental grant funded expense account. Monitors program expenses and prepare detailed financial reports to assist leadership in developing, justifying, and monitoring program budget.

Served as Office Coordinator to the Food & Nutrition department, managed a busy call center and tray line, functioned as primary liaison to management, patients and ensured a consistently positive customer experience. Contributions:- Helped drive an increase in patient/customer satisfaction by adjusting the workflow for the call center, patient tray line, and cafeteria cashiers during high volume times.- Created daily overtime reports to calculate unnecessary overtime expenses, providing management with a decision making tool when reviewing annual budgets.- Increased revenue from government funded programs by analyzing daily reports and identifying areas of improvement.- Created a dynamic team by hiring, training, coaching and evaluating employees which resulted in increased productivity during budget cuts and organization-wide hiring freeze.