Amanda Epley Email & Phone Number

Greater Seattle Area

Write UI text and help documentation for Amazon Web Services - the leader in cloud computing.

Redmond, Wa

Wrote in-product UX text and help content for 5.1 million Xbox One end users.- Empowered Xbox customers to complete top scenarios and troubleshoot high-visibility features, including Home, TV (setup/OOBE, OneGuide, MiniGuide), Search, Voice Tutorial, and Gesture Tutorial- Consistently delivered high-quality documentation and met urgent deadlines in fast-paced environment of monthly updates- Partnered closely with design and user research to create exceptional UX experiences for customers- Led initiative to completely overhaul help topics for Home and improve discoverability of key content- Volunteered to document internal processes to drive consistency and efficiency across writing team

Redmond, Wa

Wrote in-product UX text for 200 million Windows 8 users and online help for Microsoft.com - one of the 50 most visited websites in the world.- Successfully managed 20+ different features and met strict deadlines over three releases: Windows 8, Windows 8.1, and Windows 8.1 Update- Authored UI text, in-product help, web-based help, and video scripts for popular features, including Windows Update, Windows Accessibility, PC Settings, Music app, Video app, and gaming- Analyzed verbatim customer feedback and BI data to identify gaps, optimize content, and increase customer satisfaction rates- Oversaw all phases of content creation end-to-end, from creating data-driven content plans to coordinating with publishing- Collaborated closely with PMs, marketing, customer support, BI, SEO, localization, and production- Wrote engaging blog posts that got promoted on Windows Facebook and Twitter pages

Redmond, Wa

Wrote developer content for Windows 7, the #1 most used operating system in the world.- Created developer content, including UI text, in-product help, online help, FAQs, white papers, release notes, and video scripts, for Windows Hardware Certification Kit and Windows Hardware Dashboard- Reduced Windows Hardware Dashboard user guide by 61% to simplify and streamline customer experience- Increased test topic coverage of Windows Hardware Certification Kit from 45% to 100% and drove consistency and accuracy across 1,750 topics and 20+ feature teams- Built relationships with top-tier Microsoft partners and customers by attending on-site events and conducting customer surveys- Created user-friendly process that made it easy for partners to file doc bugs, significantly increasing response rates from key contributors

Redmond, Wa

Re-wrote and revised online Knowledge Base articles to lower customer service costs and increase customer satisfaction rates.- Encouraged end users and IT professionals to complete complex tasks and troubleshoot issues on their own- Mastered Microsoft style guidelines, voice/tone best practices, and internal tools/processes

Independently managed entire technical writing department for software company.- Owned and developed all written collateral for company, including online help, user guides, installation manuals, and marketing materials- Oversaw all phases of content creation end-to-end, including interviewing subject matter experts, conducting technical reviews, and coordinating with publishing- Collaborated closely with Sr. Business Analyst, programmers, and QA

Edited and formatted variety of documents, from marketing briefs to in-depth technical manuals.- Reviewed content for spelling, grammar, punctuation, consistency, and accuracy- Updated and maintained all departmental style guides and documentation templates- Contributed to company-wide re-branding effort by converting documents to new look-and-feel- Published documents online via content management system and oversaw entire printing process