Amanda Epley

Amanda Epley Email and Phone Number

Technical Writer at Amazon/AWS @ Amazon
seattle, washington, united states
Amanda Epley's Location
Austin, Texas, United States, United States
Amanda Epley's Contact Details

Amanda Epley personal email

About Amanda Epley

I am a talented technical writer and content strategist with extensive experience creating content for a variety of audiences. My speciality is writing UX text and online help that is clear, intuitive, and engaging. I have a solid track record of juggling multiple deliverables and meeting tight deadlines. Above all else, I am obsessed with quality and a fierce customer advocate. Skills: - UI text, UX text, in-product error messages- help content, help documentation, help topics, help files, online help systems- web-based content, online documentation- user guides, user manuals- installation guides, installation manuals- quick start guides, quick reference guides- software manuals, reference manuals, technical manuals, training documentation- white papers, FAQs, troubleshooting content, knowledge base articles, release notes- video scripts, blog posts, tutorials, marketing content- consumer content, developer content, software documentation, end-user content- voice/tone, style guides, style guidelines, collaborating with subject matter experts- customer feedback, BI data, SEO optimization- grammar, formatting, consistency, technical accuracy, localization, publishing- XMetaL, FrameMaker, Microsoft Office (Word, Powerpoint, Excel)

Amanda Epley's Current Company Details
Amazon

Amazon

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Technical Writer at Amazon/AWS
seattle, washington, united states
Website:
amazon.com
Employees:
500669
Amanda Epley Work Experience Details
  • Amazon
    Technical Writer
    Amazon Mar 2015 - Present
    Greater Seattle Area
    Write UI text and help documentation for Amazon Web Services - the leader in cloud computing.
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  • Microsoft - Xbox
    Technical Writer | Ux Writer | Content Developer Ii
    Microsoft - Xbox Mar 2014 - Nov 2014
    Redmond, Wa
    Wrote in-product UX text and help content for 5.1 million Xbox One end users.- Empowered Xbox customers to complete top scenarios and troubleshoot high-visibility features, including Home, TV (setup/OOBE, OneGuide, MiniGuide), Search, Voice Tutorial, and Gesture Tutorial- Consistently delivered high-quality documentation and met urgent deadlines in fast-paced environment of monthly updates- Partnered closely with design and user research to create exceptional UX experiences for customers- Led initiative to completely overhaul help topics for Home and improve discoverability of key content- Volunteered to document internal processes to drive consistency and efficiency across writing team
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  • Microsoft - Windows Consumer
    Technical Writer | Content Strategist | Content Developer ||
    Microsoft - Windows Consumer Aug 2012 - Mar 2014
    Redmond, Wa
    Wrote in-product UX text for 200 million Windows 8 users and online help for Microsoft.com - one of the 50 most visited websites in the world.- Successfully managed 20+ different features and met strict deadlines over three releases: Windows 8, Windows 8.1, and Windows 8.1 Update- Authored UI text, in-product help, web-based help, and video scripts for popular features, including Windows Update, Windows Accessibility, PC Settings, Music app, Video app, and gaming- Analyzed verbatim customer feedback and BI data to identify gaps, optimize content, and increase customer satisfaction rates- Oversaw all phases of content creation end-to-end, from creating data-driven content plans to coordinating with publishing- Collaborated closely with PMs, marketing, customer support, BI, SEO, localization, and production- Wrote engaging blog posts that got promoted on Windows Facebook and Twitter pages
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  • Microsoft - Windows Developer
    Technical Writer | Content Specialist
    Microsoft - Windows Developer Oct 2008 - Aug 2012
    Redmond, Wa
    Wrote developer content for Windows 7, the #1 most used operating system in the world.- Created developer content, including UI text, in-product help, online help, FAQs, white papers, release notes, and video scripts, for Windows Hardware Certification Kit and Windows Hardware Dashboard- Reduced Windows Hardware Dashboard user guide by 61% to simplify and streamline customer experience- Increased test topic coverage of Windows Hardware Certification Kit from 45% to 100% and drove consistency and accuracy across 1,750 topics and 20+ feature teams- Built relationships with top-tier Microsoft partners and customers by attending on-site events and conducting customer surveys- Created user-friendly process that made it easy for partners to file doc bugs, significantly increasing response rates from key contributors
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  • Microsoft - Customer Service & Support
    Technical Writer | Writer
    Microsoft - Customer Service & Support Oct 2007 - Oct 2008
    Redmond, Wa
    Re-wrote and revised online Knowledge Base articles to lower customer service costs and increase customer satisfaction rates.- Encouraged end users and IT professionals to complete complex tasks and troubleshoot issues on their own- Mastered Microsoft style guidelines, voice/tone best practices, and internal tools/processes
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  • Integrated Services, Inc.
    Technical Writer | Marketing Writer
    Integrated Services, Inc. Aug 2006 - Oct 2007
    Independently managed entire technical writing department for software company.- Owned and developed all written collateral for company, including online help, user guides, installation manuals, and marketing materials- Oversaw all phases of content creation end-to-end, including interviewing subject matter experts, conducting technical reviews, and coordinating with publishing- Collaborated closely with Sr. Business Analyst, programmers, and QA
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  • Motorola | Freescale
    Technical Editor | Editor
    Motorola | Freescale Jun 2004 - Aug 2006
    Edited and formatted variety of documents, from marketing briefs to in-depth technical manuals.- Reviewed content for spelling, grammar, punctuation, consistency, and accuracy- Updated and maintained all departmental style guides and documentation templates- Contributed to company-wide re-branding effort by converting documents to new look-and-feel- Published documents online via content management system and oversaw entire printing process
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Amanda Epley Skills

Technical Writing Content Strategy Writing Online Help User Experience Software Documentation User Interface Web Content End User Content Ui Text Content Management Editing Technical Communication Technical Documentation Content Development Project Management Publishing User Interface Design User Experience Design Seo Information Architecture Consumer Content Developer Content Xml Blogging Microsoft Office Manuals Troubleshooting Content Interaction Design Framemaker User Centered Design Proofreading Xmetal Corporate Communications Digital Media Voice And Tone Style Guides

Amanda Epley Education Details

Frequently Asked Questions about Amanda Epley

What company does Amanda Epley work for?

Amanda Epley works for Amazon

What is Amanda Epley's role at the current company?

Amanda Epley's current role is Technical Writer at Amazon/AWS.

What is Amanda Epley's email address?

Amanda Epley's email address is ae****@****ail.com

What schools did Amanda Epley attend?

Amanda Epley attended The University Of Texas At Austin.

What skills is Amanda Epley known for?

Amanda Epley has skills like Technical Writing, Content Strategy, Writing, Online Help, User Experience, Software Documentation, User Interface, Web Content, End User Content, Ui Text, Content Management, Editing.

Who are Amanda Epley's colleagues?

Amanda Epley's colleagues are Vandana Gaba, Dinesh Rabadiya, Arshante' Simmons, Amala Prasanna D Prasanna, Sribin K, Martina Koubkova, Kunal Kumar.

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