Part of the platform quad squad leadership team. Together we develop strategy, roadmaps, make business decisions, communicate with stakeholders, solution for unexpected work. Encourage team to speak without fear by fostering a psychologically safe environmentHost inclusive meetings and daily UX stand-ups.Train other platform team members on how to use discovery to inform their work. (60+ in attendance)Key participant in the design transformation mission. Technical knowledge of system architecture, vendors, how things work together. Deep end to end knowledge of customer experience - use to reduce costs by consolidating vendor calls while improving the customer experience.Leads by example to empower team members to say no and to speak up for the customer.Holds weekly 1:1s with team members to connect on a human level to discuss blockers, career development, and personal connection.

Team lead from Jan. 2020-Aug. 2021Working within the ever changing and exciting world of authentication.• Leads the Auth Platform UX team (currently at 9) by hosting scrum ceremonies, workshops, and 1-1's.• Partners with the product team to align on strategy, roadmaps, and deliverables (we support 8 agile teams)• Conducts interviews for the platform team(s) for both UX and product owners• Creates accessible digital and branch experiences through production of wireframes and the application of our design system• Collaborates with other UX partners to ensure that the best experiences are presented to customers • Co-leads the XA Center Of Practice (COP)

Established user personas, style guide, site map, and wire frames for major website redesignDeveloped website content and manage updatesCreated visual branding for programs and processes

• Created mood boards, wireframes, and design of websites and digital assets• Collaborated with colleagues to design best-in-class user experiences• Analyzed, understood, and executed business requirements

• Worked on product concepting, user experience definition, and design of website and mobile application for a direct to consumer product• Developed and implemented brand storytelling through the design/writing of print and digital assets• Actively participated in behind the glass usability testing with outside vendor

• Planned and designed creative based on daily news and long term in depth projects• Simplified complicated narratives into easy to digest pieces of information• Redesigned newspaper architecture to give the paper a more modern and cohesive look/feel• Directed Art projects in collaboration with reporters, photographers, and other staff

• Planned and designed creative based on daily news and long term in depth projects• Marketed stories within the newspaper by designing promotional advertisements, website banners, and teases• Mentored and guided staff into becoming stronger design thinkers