Graduanda em Design Gráfico e compassagens por grandes grupos financeiros edo varejo, sou entusiasta da tecnologia eapaixonada por criar experiênciasdescomplicadas e encantadoras. Comoprofissional me dedico a buscar soluçõesestratégicas e criativas que equilibremcomunicação, tecnologia e negócios parafortalecer o relacionamento com o clienteatravés da elaboração de processos bemestabelecidos baseados em dados e notrabalho colaborativo em equipesmultidisciplinares.
Xp Inc.
View- Website:
- xpinc.com/carreiras/#
- Employees:
- 11914
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Customer Service And CxXp Inc.Santo André, Sp, Br
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Customer Service & CxXp Inc. Dec 2023 - PresentSão Paulo, BrasilCapitania de campanhas das marcas Rico, XP e ModalControle de dispersão e acompanhamento de métricas (CSAT, FCR, TMA)Atendimento a Processos e Produtos das BUs de B2C e B2B da corretora
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Product Management InternItaú Unibanco Mar 2021 - Mar 2023São Paulo, Brasil• Monitoring performance indicators of installment product projects.• Mapping risks involved in projects and developing mitigating action plans.• Developing strategies to improve customer satisfaction indicators.• Supporting the execution of routines for product management, compliance, and internal controls.• Collaborating with other teams, such as technology, pricing, and sales, to ensure coordination of credit products. -
Cx Projects And Processes InternMobly Sep 2020 - Mar 2021São Paulo, Brasil• Mapping, designing, and improving CX-related processes.• Researching and analyzing customer experience and market-related data.• Participating in innovation and expansion projects in collaboration with other departments.• Monitoring UX and NPS KPIs.• Supporting the management and automation of customer service channels.
Amanda Castro Education Details
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Graphic Design -
Ciências E Tecnologia
Frequently Asked Questions about Amanda Castro
What company does Amanda Castro work for?
Amanda Castro works for Xp Inc.
What is Amanda Castro's role at the current company?
Amanda Castro's current role is Customer Service and CX.
What schools did Amanda Castro attend?
Amanda Castro attended Uscs - Universidade Municipal De São Caetano Do Sul, Universidade Federal Do Abc - Ufabc.
Not the Amanda Castro you were looking for?
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Amanda Castro
Creative Project Manager | Creative Strategist | Team Lead | Brand Storytelling & Identity | Graphic Design & Creative DirectionBrazil -
2regus.com, adyen.com2 +312024XXXXX
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Amanda Castro
Direito Funerário | Operações Legais | Jurídico Corporativo Estratégico | Compliance | Proteção De DadosRio De Janeiro, Rj
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