Amanda Fedorowicz Email & Phone Number

Raleigh-Durham-Chapel Hill Area

Raleigh-Durham, North Carolina Area

- Ensured projects run smoothly, on time, and within budget. - Managed internal and contracting teams of writers and graphic designers to create training tools, job aids, coaching tools, and live training for global clients.- Served as the client’s main point of contact and expert in training modalities to determine optimal customized training plans to meet their needs.- Guarantee quality deliverables through concept, strawman, transcript, and final deliverable phases.

Morrisville, Nc

- Evaluated document storage and organization; made recommendations for improvements.- Built PowerPoint templates and “best of” slides for easy reuse of commonly used slides.- Conducted physician and patient interviews assessing market potential for new pharmaceutical products and devices.- Analyzed and built PowerPoint decks and Excel spreadsheets with data gleaned during interview process.

- Led a project to redesign project closure, working with multiple departments to streamline the process, and working with IT to develop a new software application to replace multiple other applications, reducing time spent on project closure by both internal and external stakeholders.- Designed and built content-specific “storefronts” on enterprise document management system for distributing reusable, proprietary intellectual property (e.g., document templates, redacted samples of past work, industry and therapeutic area information).- Developed and maintain Redacted Document Library in Documentum, while organizing and indexing intellectual assets.- Developed process improvements to increase project closure outcomes of one of my supported teams from 69% to 89% in one half. Outcomes for all my supported teams increased from 86% to 94% in the same half.- Identified need for redacted contracts to create efficiencies in reusing standard wording; interviewed consulting team members to determine necessary documents, liaised with Legal department to resolve outstanding legal concerns around “templatizing” contracts, and redacted a suite of contract templates. - Increased Knowledge Management “internal client satisfaction survey” score from 84.1% to firm-leading 96.4%.- Developed training presentation for new consulting team members (based worldwide) on knowledge management at Campbell Alliance.- Built onboarding plan and training documents for new Knowledge Management team members.- Delivered one-on-one training to two new KM team members on complex project closure process.- Developed onboarding suites of documents for two large consulting practice areas.

- Maintained knowledgebase of information for use by customer service staff by troubleshooting systems in concert with IT, learning and utilizing new software tools, training others on use of the software, and maintaining lifecycle management of all knowledgebase information. - Designed and managed committee structure and process to review all new and updated information promoted to customer service staff; ensured that dissemination plan was appropriate.- Collaborated with legal, regulatory, medical and marketing directors to ensure approval of information essential to providing excellent customer service and accurate information to customers.- Managed team of five people.

- Built an e-commerce site from conception to launch by partnering with vendors to define scope and functionality; managed daily functions of e-commerce site, including customer service.- Designed, implemented, and reported on clinical trials with partners Pfizer and Heinz to develop more palatable medications for animals. - Worked with the FDA and a major veterinary university to compile a suitability petition and an acceptable protocol for New Drug Acceptance testing.

Bachelor Of Science (Bs), Animal Sciences

Biology