Amanda Ferlin, B.S.E Email & Phone Number

Ottawa, Ontario, Canada

Oversee daily store operations, ensuring streamlined processes across inventory, merchandise and labour management. Excel in fostering a synergistic work atmosphere that boosts the company's strategic pursuits and business objectives. Cultivate and empower employees to unlock their full potential. Embody the company's values and culture through proficient leadership skills. Verify the implementation of merchandise standards, ensuring meticulous execution. Uphold outstanding operational norms for online orders to enhance customer satisfaction. Diligently oversee and validate the daily operations of the Account Office for accuracy and adherence to policies.- Directly led a team of 23 employees while providing indirect leadership to an additional 30 staff members in a high-performing Best Buy store with annual revenue of $35M+.- Led a team that achieved the highest employee engagement score (99/100) in company history, fostering a motivated and cohesive work environment.- Awarded multiple KPI (Key Performance Indicator) awards over the past 10 months for exceptional performance and contributions to the company's growth.- Received BounceBack Award for operational excellence during peak season, successfully restoring store operations to standards of efficiency and effectiveness.- Effectively managed labour expenses and headcount to ensure alignment with store goals, consistently keeping spending within 98-100% of the budget. Strategically leveraged senior administrative support to monitor time cards, overtime, and scheduling exceptions, ensuring optimal resource allocation.- Oversee employee training and development sessions, ensuring monthly one-on-one meetings. Conduct in-depth career discussions with team leaders to foster professional growth and development.

• Lead and direct all aspects of day-to-day operations, including customer service, inventory management, shipping/receiving, KPIs, safety and compliance, staffing, budgeting and expense control, staff performance, P&L, financial management, and continuous process improvement. • Successful in creating a collaborative work environment to support the company’s strategic initiatives and business goals. • Selected to drive acceleration and growth of a multi-million-dollar business operation. • Challenged to increase results in sales, profit targets, compliance metrics, and customer satisfaction, all of which were the lowest in the district. • Manage safety initiatives by reviewing and validating reports involving Occupational Health and Safety.• Provide direct leadership and oversight over 25 direct employees and 385 indirect employees in a Level 3 Walmart Supercentre that generates $85M+ annually. • Drive efficiency and profitability by delivering exceptional customer service, managing the budget, mentoring and motivating staff, and implementing shrinkage strategies.• Develop, grow, and cultivate a results-driven atmosphere built on diversity, inclusion, belonging, and performance excellence principles. Interview, hire, and train a high-performing workforce. • Worked cohesively with the store and head office for all compliance matters. Increased awareness of Occupational Health and Safety at the store level through carefully planned and implemented events and activities. • Developed and implemented strategies to boost results while ensuring compliance with company policies and procures, maintaining quality assurance standards, driving financial performance, overseeing safety and operational reviews, and developing and implementing action plans to reverse deficiencies.• Reinforce procedures, standards, and company policies regarding Occupational Health and Safety with all associates.

São Paulo, Brazil

• Drove strategic growth while managing all aspects of day-to-day operations; excelled at leading with the flexibility to navigate within a customer-facing environment quickly. • Excelled in all aspects of product manufacturing management, supply and demand management, financial planning, and employee performance management. • Designed and deployed effective and long-term strategic planning to meet operational and financial goals.• Success maintaining and exceeding level sales/revenue by creating a business plan that provided an ROI of over 15% every year since its foundation, with a peak of 22% in 2017.• Achieved aggressive milestones, including creating and producing a product from scratch and consistently driving sales from CAD 1.8K to CAD 67K within the first year. Maintained a consistent ROI of 15% in the following years, reaching its peak in 2017 with an ROI of 22%.• Achieved a 95% customer return business rate by delivering exceptional customer service. • Maximized customer satisfaction by building a customer loyalty program that retains 95% of new clients.• Achieved growth by decreasing the cost of raw materials by 20%; generated strong partnerships with suppliers that provided exclusive rates and payment methods.• Optimized operational efficiency while partnering with all business areas and vendors to exceed customer expectations.

Global Business Management

Bachelor Of Engineering - Be, Electrical And Electronics Engineering