Amanda Fieler, Pmp Email and Phone Number

- Support the implementation and optimization of document preparation applications for Consumer Loans and ensure seamless integration with Loan Origination Systems (LOS) to enhance loan closing processes.- Collaborate with cross-functional teams (Compliance, Legal, and Business Units) to assess and address business needs, delivering solutions that improve loan documentation workflows while ensuring compliance with regulatory and product specifications.- Support testing and quality assurance efforts to ensure smooth deployment and functionality across document preparation and loan origination applications.- Provide data analysis and reporting support, generating and maintaining monthly performance reports and dashboards to track key business metrics and inform decision-making across management and business partners.

• Launched the DocuSign eSignature program and implemented organizational standards• Integrated Compliance, Legal, Risk, Fraud, and Information Security requirements and standards for electronic signature delivery to ensure regulatory compliance• Directly oversaw and managed all administrative functions including Users, Brands, Security, Domains, Reporting and more• Managed the most challenging template builds with multiple stakeholders while ensuring requirements met organizational standards • Developed report metrics to verify process efficiency and project justification• Developed over 600 templates supporting more than 30 business units and averaged 30% YOY average volume growth

(successor by merger with Park Sterling Bank)

My first responsibility at time of hire was to relocate the Bankcard Support Team approximately 2 hours to support the organization's initiative to centralize operations and support teams. This was completed successfully through acquisition of new talent, training and development with internal partners and external vendors, and full transition of duties from the closing location within 4 months. During this relocation, I identified operational and system enhancement opportunities to support reduction of 1.5 FTE from previous year. Other responsibilities included managing the dispute process within Reg E guidelines. Through implementation of new processes and monitoring and developing counter-fraud rules, the department reduced the organization's charge-offs over 30% YOY.

As Consumer Banking Project Manager, I have successfully managed the most complex projects and process improvement initiatives undertaken by the Consumer Bank. As the leader of cross-functional project teams, I have in-depth working knowledge of integrated project tasks performed by Deposit Operations, Electronic Banking, Card Services, Finance, IT, and Facilities and their resulting impacts on customers.Notable projects include bank mergers and acquisitions; staffing efficiency study and implementation; branch relocations, closings and consolidations; and branch transformation and optimization strategies.

During this time, I served as the Assistant to the Western Regional President of CommunityOne Bank. In addition to supporting the Regional President with day-to-day activities, my responsibilities also included management of weekly, monthly and annual reports; management of branch staffing for 23 offices; secretary for the local advisory board; management of income and expenses for the region; handling customer concerns directed towards the Regional President's office; assisted in Human Resource responsibilities; and management of outside vendors. I was also able to advance the office efficiency by implementing and encouraging use of shared network drives for intra-office sharing and collaboration.

Professional Women's Association (PWA) under the guidance of Gaston Regional Chamber. On the board since 2007, and chair 2009-2010.

During my time at Anixter, I served as the primary assistant for sales and customer support. My responsibilities included handling a multi-line phone system; filing purchase and sales orders; ordering office supplies; upkeep of office computers, scanners and printers; input of Order/Data entry into multiple programs proprietary to the company; tracking hourly employees' time; and managing customer invoicing. In addition, I was able to advance the office by developing a multi-level spreadsheet for NAFTA and international sales purchases as well as develop operational procedures for Return Material Authorization (RMA).