Amanda Finnsson Email & Phone Number

Garden Grove, Ca, Us

Irvine, California, United States

• Monitoring the schedules of the technical team and daily dispatching of service requests • Receiving and fielding emergency and non-emergency calls and email request and record significant information before dispatching to the appropriate channels to address. • Monitoring the route and status of technicians to coordinate and prioritize their schedule. Including overseeing the on-site calendar for field calls and scheduling the on-site visits. • Oversee multiple support queues to ensure tickets are being addressed in a timely manner• First point of contact to customers and assist techs in communication with the client as needed• Review quotes for projects bid prior to dispatching• Assist Service Manager with tasks as needed, prepare documentation, ship out and receive in material for technicians and office, and answering phones.

Irvine, California, United States

• Overseen projects request by our customer to be completed anywhere from up to 160 stores throughout the US West Coast including locations in AK, HI, CA, WA, OR, and NV. • Designate and schedule technicians to complete project scope of work. This includes working in but not limited to Handyman, Electrical, and Data requests. • Submitting and tracking quotes and change orders for our customer to approve.• Scheduling and tracking material to be sent for project install.• Update and format floorplans, create scope overviews, trackers, and reference sheets as needed• Act as liaison between technicians and our customer when issues occurred and request completion• Overseen multiple projects taking place at any given time pending the demands of our customer.• Trained and interviewed new maintenance coordinators.• Conducted vendor searches to find potential new technicians to assist with tickets and project. • Being part of the after-hour team member and be a point of contact for our customer’s emergency after-hours and overnight needs. (January 2020 till March 2024)• Manage expense report for emergency service calls that required onsite payment.

• Dispatched, manage, organize, and update work orders technicians, project manager, and other vendors are to complete maintenance request by our customers by due dates that were set given different priority levels throughout the US West Coast region including AK, HI, CA, WA, OR, and NV.• Created schedules for technicians and project manager daily routine. • Maintain and develop vendor/tech relationships conducting vendor searches and daily/weekly communication regarding open and proposed work orders. • Provide updates with clients and their customer facilitate regarding work orders. • Worked with internal logistics team to order material and arrange delivery to vendors.• Briefly oversaw payroll and entering timesheets for maintenance department. (2 Months while Maintenance Manager was on Maternity Leave in Fall 2021)

Irvine, California, United States

• Receptionist for main office• Schedule drivers to pick up and deliver material daily throughout Southern California job sites• Update & maintain schedule boards and job spreadsheet daily• Ordered material / Process and track orders• Daily communication with multiple vendors / and client supervisors• Setting up appointments for technicians to come out repair tile and stone in clients’ homes• Office Supplies Ordering / Inventory

Anaheim, California, United States

• Entering invitations for timeshare presentations booked by marketing agents out on the field• Provide marketing managers and team with daily and weekly reports from the front desk system• Assist with assigning marketers of arrivals daily and managed inventory of agent’s field hardware• Prepared bank deposits on a regular basis and kept records of all deposits collected daily• Took reservations for guest timeshare presentation over the phone• Ran soft credit scores for all potential guest wanting to attend a presentation to see if they qualify

• Receptionist role and preformed elementary office procedures. Including Filing, faxing, scanning, generated and tracked parcels for FedEx, USPS, and UPS and other • Calendared meetings, reviews, and other essential appointments• Prepared credit card reconciliations monthly, expense authorizations and expense reports• Responsible of inventory for hardware, software, and office supplies (ordering supplies as well)

• Operated a cash register.• Commission based sales.• Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices• Consulted with customers on the latest styles and trends.• Kept the showroom clean and maintained neat, orderly product displays.

Lake Forest, Ca

• Receptionist role and preformed elementary office procedures. Including Filing, faxing, scanning, generated and tracked parcels for FedEx, USPS, and UPS and other • Calendared meetings, reviews, and other essential appointments• Prepared credit card reconciliations monthly, expense authorizations and expense reports• Responsible of inventory for hardware, software, and office supplies (ordering supplies as well)

Santa Ana, Ca

• Created spreadsheets to improve inventory management and reporting accuracy.• Organized and looked over weekly reports for the front desk to track customer service success.• Cross-trained and provided back-up for the on-site restaurant.• Guaranteed positive customer experiences and resolved all customer complaints.• Kept records of room availability and guests' accounts using computers.• Processed guest payments for room charges, food and beverage charges and phone charges.• Greeted and registered guests and issued room keys as well as acting as concierge services for a 3-star, 145-room hotel.• Fostered strong working relationships with all hotel departments.

Laguna Hills, Ca

• Operated POS system• Upheld knowledge of current promotions, payment and exchanges policies, and security practices.• Replenished floor stock to ensure product availability for customers.• Maintained visually appealing and effective displays for the entire store.

Associate Of Science - As, Business Administration And Management, General

In progress

General Studies

Activities and Societies: ChoirGeneral Education, Interior Design, Event Management

High School, General Studies

Activities and Societies: Theater Production, PAL, Mock TrialGeneral Education