Amanda Folwell Email & Phone Number

Rochester, New York Metropolitan Area

Experienced Enterprise Client Success Manager in B2B dedicated to driving exceptional outcomes and fostering long-lasting partnerships. With a proven track record of delivering exceptional service and exceeding client expectations, I am passionate about understanding client needs and developing strategic solutions to maximize their success. Leveraging my strong communication and relationship-building skills, I collaborate closely with cross-functional teams to ensure seamless implementation and ongoing support. By providing proactive guidance, optimizing product utilization, and identifying growth opportunities, I help clients achieve their business objectives.

Remote

Collaborated with NY State Department of Health and County Health Departments to contain the spread of Covid-19. Work performed in a virtual environment.Readily adapted to frequent regulatory changes and systems updates. Exceeded performance metrics.Interviewed Covid-19 contacts and cases, updated medical charts and issued mandatory quarantine orders using DiMagi Commcare's enhanced Salesforce CRM system. Developed cold-calling strategies to build rapport with contacts for the purpose of achieving quarantine compliance. Became the go-to person for challenging calls. Interacted with contact tracers and supervisors using Microsoft Teams to provide on-time support of case management issues. Always completed assigned calls. Conducted quality reviews of patient’s charts, providing feedback for training and compliance assurance. Performed training and shadowing exercises for new employees.

Geneseo, New York, United States

Improved profitability of existing accounts by continuously reviewing opportunities, identifying key personnel, and building strong connections.Pursued 250+ contacts per week, obtaining leads from diverse pipelines and maintaining strong conversion rates.Supported sales management plans by building strategies, proposals, and forecasts.Overcame objections with effective product demonstrations and persuasive communication skills.Boosted sales of HSI products by staying on top of offerings, market trends, and competitor activities.Maximized customer satisfaction by quickly responding to any concern or request.

Rochester, New York, United States

Business Administration And Management, General

Salesforce Admin

Education record

Activities and Societies: Volunteer student teacher

Certificate, Customer Success Management

Salesforce Administrator

Salesforce Admin