As a Client Advocate Team Lead at Dovenmuehle, I oversee a team of analysts who provide exceptional service and support to our mortgage clients. I leverage my problem solving, communication, and interpersonal skills to ensure client satisfaction, retention, and loyalty. I also apply my early childhood education (ECE) studies to foster a positive and collaborative work environment, where I empower my team members to grow and learn. I have over six years of experience in the banking and mortgage industry, having worked as a loan servicing analyst team lead, an assistant branch manager, and a teller supervisor at North Shore Bank and Dovenmuehle. I am passionate about helping people achieve their financial goals and dreams, and I am always eager to learn new skills and knowledge in this dynamic and evolving field.