- Preparation of CVs- Preparation for interviews (competency based)- Advice regarding employment law- Support for grievance/disciplinary cases for both employees and employers- Project work e.g. policy & procedure development- Preparation of a successful tender for Helplink South, Athlone

As a member of the Leadership Team, provided professional HR, Change Management and operational services to the local business organizations and played a pro-active role in the pan-European HR network. Delivered HR services to a high standard within budget (with a 5% year on year reduction):• Designed and delivered HR strategy. Restructured the HR team to align with business objectives by adopting the Partner model. Outsourced non-core activities (Payroll & Pensions, Facilities Management).• Lead and developed a team of 4 in an open and supportive manner and engendered a loyal and enthusiastic team spirit.• Managed all HR services including performance appraisal and year end process, talent management, recruitment & selection, training & development, job evaluations, salary surveys and bench-marking etc.• Managed employee relations including staff representative groups (Union and Staff Forum) under collective agreement• HR lead in significant organizational restructuring of Retail and Commercial lines of business to new Global model and managed resulting redundancy programs.• Developed country Diversity & Inclusion plan• HR lead in Corporate Review initiative to achieve business goals• Completed annual Group Compliance Report ensuring standards and activities comply with local law and Shell Business Principles and values• HR lead in divestment of Shell to Topazo Due Diligence/data room/disclosure processo Business Transfer Agreements for carved out businesseso Staff Consultation and Industrial Relations resulting in successful Labour Court Recommendation regarding Share Scheme, Pensions and Redundancyo Transition process

Together with responsibility for coaching HR team members and HR projects, was responsible for partnering with the commercial department to work within the business to deliver HR strategy.• Production of Staff Handbook and significant overhaul of policies and procedures to align with Group policy, best practice and employment law. As part of this process introduced new and improved existing terms and practices including introduction of Employee Assistance Program, Work Life Balance and improved leave program, clear guidance on travel, expenses and leave policies etc. This was very well received by management, staff and Group.• Introduction of cultural change program – Respect & Dignity• Conducted the Shell People Survey, communicated results, ran engagement sessions and identified action plans aligned to current initiatives both locally and within Shell Europe Oil Products.• Introduced policies and procedures to bring Shell Northern Ireland into compliance with Fair Employment Legislation and best practice• Negotiated change to drivers contracts in Northern Ireland to ensure competitiveness. Reduced workforce and managed redundancies and outplacement.• Introduction of competency frameworks underpinning people strategy and activities. Implementation of competency/behavioural interviewing and assessment centres for selection and development (including redundancy selection in reorganisation). All managers trained in assessment techniques with continued coaching and mentoring.• Conducted a number of discipline and grievance processes

• Trained personnel in Payroll and HR administration and supervised function• Provided general advice to Line Management on HR issues including performance management, training and development, discipline and grievance and provided support in organisation and change management initiatives• Provided HR support to Shell NI when integrated into Shell Ireland (previously part of Shell UK) aligning process and culture and managing change through transition