• Define appropriate operational metrics aligned with business goals; establish processes for measuring, tracking, and driving continuous improvement of these metrics;

• Creating policies and procedures for the Engineering, Project Management, Installation and Maintenance departments.• Restructuring current positions and creating structure and accountability for each employee. • Implementing Service Channel, including working with Steven Gottfried the Founder and Managing Director of SC to create a specific design that fits the company’s overall model and workflow.• Managing the Installation and Maintenance budget.• Managing our in-house technicians including timesheets, arranging travel and managing their overall schedule. • Managing all vendors, insuring they are meeting our brand image, meeting our performance requirements as well and overseeing the onboarding process for new vendor.• Identifying the company’s weaknesses and strengths while growing both areas to enhance the company’s optimal performance.• Managing the overall flow of maintenance calls and installation nationwide, insuring each request is within budget, completed in a timely manor and to the locations satisfaction.

● Managed 22 SLA’s for big box retailers nationwide such as Petco, Walmart and Greyhound● Implementation of a new program, which will double labor productivity, reduce the length of production times by 90 percent, cutting in half the occurrence of output errors and vendor performance reviews to improve customer service and company profitability.● Monitored workflow; created and revised company policies and procedures as necessary to adapt to changes in client operations.● Developed, planned and participated in implementation of divisional goals. ● Supervised the completion of RFP’s, bids, contracts and proposals with potential and current clients including the negotiation and administering of contracts with third-party providers.● Analyzed problems and identified alternative solutions for potential and active issues for all three companies.● Reviewed projects and contracts for compliance and took appropriate actions to resolve discrepancies.● Implemented policies and collaborated with vendor partners to ensure compliance with scope of work and obligations per contracts.● Managed all staff members including Project Managers, Accounting staff, Vendor Development Team and Administrative staff.● Approved all outgoing checks, payroll, and managed overall budget for 3 different companies.● Developed and implemented HR strategies and company initiatives aligned with the overall business strategy.● Established a recruiting, interview, and onboarding process for all new company hires, and defined and restructured staff positions and accountabilities to create a streamlined, efficient, and positive work environment.

• Managing the overall flow of work orders for 479 stores nationwide, including overseeing 360 Capital Request Projects exceeding $17 million at one time.• Restructured the ranking list for 285 vendors in 33 different trades, including ensuring all rates are locked in Fixxbook for 74 stores in Service Channel.• Cultivated vendor relationships for 479 stores across the nation: continually locking in new vendors based on profile reviews in the Fixxbook database, scope of work needed, and self-performing background.• Managed Fixxbook, which includes negotiating and approving labor rates, cross-referencing updated insurance, and training vendors to update profiles for over 1,400 service vendors nationwide.• Managed the Dashboard in Service Channel to create a user friendly interface for AutoNation’s stores and Facilities staff.• Submitted and updated over 100 work orders daily by contacting vendors and technicians for accurate schedule dates via Service Channel.• Reviewing up to 98 proposals a day to ensure labor, materials and pricing met AutoNation submission standards. Contacted vendors and guided them through any necessary corrections for re-submission.• Overseeing high-level emergencies such as tornadoes, fires, flooding, and major electrical outages as well as minor emergencies at AutoNation locations across the country.• Training and managing the regional Coordinators

• Managed sales, inventory, and cost control while cultivating a service-oriented environment.• Handled all company finances by creating and maintaining operation budgets.• Created catering proposals for corporate and private events.• Negotiated pricing with vendors to increase profit margins.• Developed and maintained the company image and brand.• Coordinated and managed employee accountabilities.• Interviewed and hired all staff.• Provided customer service by resolving their complaints about service or food quality.• Maintained high quality standards for hygiene, health and safety.

• Organized and marketed specialized large-scale social, entertainment and political events for notable clients including the NFL’s Dallas Cowboys.• Created relationships with vendors and negotiated rates to acquire the best prices for clients.• Hired all staff, reserved venues, ensured safety and client satisfaction, and coordinated equipment and food vendors as needed to complete events successfully.

• Assisted Property Manager to assure Vendors had completed work orders to specifications• Assisted PM with tenant relations ensuring their complete satisfaction and their needs were met• Ran Operation meetings• Coordinated efforts closely with PM to ensure properties were kept at the highest standards• Insured Maintenance Technicians scheduled and performed routine inspections on each property with follow up reports daily• Worked directly with vendors including scheduling, supervising productivity, and ensuring job was completed as requested• Assisted on managing the budget for the year• Cross trained with Assistant to the Operations Manager which included creating work orders, managing maintenance staff, paying vendors, verifying maintenance workers completed their work orders and sent a follow up daily report.• Sent 3 day notices to tenants and followed through until we received payment or eviction notices• Created events for company which brought new clients to our tenants• Worked with owners of the company communicating critical issues and then implementing the resulting solutions into the workplace

• Managed office staff and delegated office duties. Hired and trained office staff.• Negotiated group and special rates for the schools profitability and students’ benefit.• Prepared annual activities including research, preparation, negotiation and planning.• Responsible for accounting, including accounts receivable and accounts payable.