Operations Manager
- 2019 Employee of the Year
- Trained 10 Front Desk Agents and 2 General Managers on property management system SynXis;
- Directed a team of front desk agents, shuttle drivers, and housekeepers for a 120-room hotel
- Reduced employee errors by 90% by creating new workflow forms in Excel
- Balanced company accounts and began reconciling payments, saving the company over $1000 per month
- Resolved conflicts between workers before problems could escalate