Operations Manager
• 2019 Employee of the Year• Trained 10 Front Desk Agents and 2 General Managers on property management system SynXis; • Directed a team of front desk agents, shuttle drivers, and housekeepers for a 120-room hotel• Reduced employee errors by 90% by creating new workflow forms in Excel • Balanced company accounts and began reconciling payments, saving the company over $1000 per month• Resolved conflicts between workers before problems could escalate• Served from 50 to 150 guests per day while handling supply acquisition, employee schedules, and sales leads