Amanda George Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

• Led end-to-end client implementations by gathering business requirements, refining user stories, developing marketing strategies (SMS, email, social media), and ensuring timely delivery of mental health chatbots. • Utilized both Agile and Waterfall methodologies to develop customized, HIPAA-compliant content and ensure accurate configurations.• Developed and tested AI model prompts and Retrieval-Augmented Generators (RAGs) using Bedrock, LangChain, and Assistants API to provide optimized solutions tailored to client needs, while adhering to compliance standards.• Streamlined processes between Sales and Implementation teams by developing and implementing efficiency-driven strategies, improving cross-department collaboration.• Spearheaded continuous product improvement for mental health chatbots, reducing implementation time and enhancing customer satisfaction through close collaboration with Development and Customer Success teams.• Directed and oversaw multilingual content translation teams, ensuring accuracy and alignment with client requirements while adhering to compliance standards.• Delivered comprehensive training programs for new product features and processes, enabling clients to utilize self-service platforms efficiently. Passionate about leading and helping others. • Maintained a comprehensive product support knowledge base, including templates and API documentation, ensuring all materials were current and accessible.• Developed data dashboards and reports using Metabase and SQL to empower data-driven decision-making for internal and client teams.

Phoenix, Arizona Area

• Delivered projects for a diverse client portfolio utilizing technologies such as HTML, CSS, JavaScript, Angular, Ruby on Rails, GitHub, Google Analytics, and platforms including Wix, WordPress, Squarespace, Weebly, and GoDaddy.• Analyzed technical requirements to determine user needs, prioritized user-friendly designs, and provided client training for effective self-service and long-term platform management.• Reviewed project specifications and devised solutions for use across multiple websites, saving both time and money. Reviewed information and elements regularly on websites and pages for accuracy and functionality.• Stayed plugged into emerging technologies/industry trends.• Gathered and refined specifications and requirements based on technical needs and integrated data from various back-end services and databases.

San Francisco Bay Area

• Advised parishes on ministry strategy and growth, helping launch and expand youth and young adult ministries while mentoring lay ministry leaders to enhance leadership and program effectiveness.• Developed and implemented technology solutions to boost operational efficiency, including evaluating and optimizing website UX design for improved user experience.• Oversaw department budgets, managed contracts and maintained vendor relationships to ensure cost-effective operations and seamless service delivery.• Facilitated and executed local and regional events, working closely with cross-functional departments to strengthen community engagement and participation.• Oversaw department websites, social media, and email marketing campaigns, driving engagement and growth through targeted digital strategies.

Foster City, Ca

• Developed responsive marketing landing pages and HTML email campaigns, optimizing designs for seamless cross-client compatibility and enhanced user experience.• Tested new website features thoroughly to ensure they performed the correct tasks in all cases and ran several performance benchmarking tests before official release.• Carried out code refactoring, optimized existing code, and documented the codes so developers could understand and contribute to it where necessary.• Identified problems brought forward by customer feedback, surveys, and testing and corrected or referred the problem to appropriate personnel for testing.• Partnered with graphic designers and the marketing team to ensure campaign assets were aligned with overarching goals and brand standards.

San Francisco

ShelterDoggie | http://shelterdoggie.com• Find an adoptable dog near you that will fit your lifestyle based on your answers to the questionnaire• Responsible for both the backend web server/database and the front end user interface• Technologies include JavaScript, AngularJS, Node.js, Express, HTML, CSS, Bootstrap, jQuery, MongoDB, KimonoLabsDanceOff | http://dance-off.herokuapp.com • An app where people can compete for concert tickets by posting a dance video. If their video gets the most votes, they win the tickets• Responsible for controllers, testing, and routing• Technologies include Ruby, Ruby on Rails, RSpec, HTML, CSS, Bootstrap, AJAX, PostgreSQLVagabond | http://vagabond-app.herokuapp.com • An app where people can post about their travel experiences in different cities• Responsible for layout, routes, controllers, database• Technologies include Ruby, Ruby on Rails, RSpec, HTML, CSS, Bootstrap, AJAX, PostgreSQL, AWS S3Love Your Life | http://loveyourlife.herokuapp.com • An app where people can post random acts of kindness they have performed or experienced and great things that have happened in their lives• Responsible for both the backend web server/database and the front end user interface• Technologies include JavaScript, Node.js, Express, HTML, CSS, Bootstrap, AJAX, jQuery, Mocha, Chai

• Administered core systems, including Active Directory, Microsoft Exchange, Box, RingCentral, Google Apps, and CrashPlan, ensuring seamless operations and user management.• Handled IT infrastructure and process improvements, overseeing IT standards, wikis, knowledge bases, email migrations, Joomla forms, websites, hardware/software inventories, audits, laptop reimaging, and network upgrades.• Developed and delivered comprehensive training materials for internal and client teams, enhancing IT operations and facilitating knowledge sharing across the organization.

Foster City, Ca

• Delivered technical support across various systems and applications, including software, hardware, networking, AV, phone systems, and account management issues, ensuring quick resolution and minimal downtime.• Designed and led training sessions for staff on new technology implementations, promoting efficient adoption and enhancing user proficiency with the latest tools and systems.

Redwood City, Ca

• Provided technical support for OS X, Windows 7, smartphones, Microsoft Office, Acrobat Pro, Google Apps, Salesforce, networks, printers, and VMware, adhering to SLAs and ITIL standards. • Acted as a subject matter expert and trainer for software systems such as WebEx, Concur, and Remedy ARS, ensuring effective usage and adoption through training and guidance.• Managed logistics, budgets, and training roadmaps for sales training programs across five brands, streamlining data processing and reporting, resulting in time savings and earning recognition for exceptional planning and teamwork.• Translated complex technical concepts for non-technical users, enhancing organization-wide understanding and technology adoption for a workforce of 18,000 employees.

South San Francisco, Ca

• Managed logistics in support of at-home and on-site sales training for 5 brands (Pegasys, Tamiflu, Valcyte, Cellcept, and Pulmozyme) while supporting the training manager and 4 brand trainers• Trainer for Insights Discovery: The Language of Color (a way to improve communication between different personality styles – www.insights.com)• Drafted all communications for sales reps pertaining to home study and onsite training preparation• Managed training budgets, expense reports, contracts, amendments, and processed invoices• Built vendor relationships and negotiated estimates/SOWs with caterers, hotels, restaurants, instructional design companies, consultants, speakers, printers, web designers, and fulfillment companies• Received recognition award for co-planning department offsite for over 100 people

South San Francisco, Ca

• In less than 2 years, went from 1 brand to covering 4 brands (Xolair, Lucentis, Activase, & Pulmozyme)• Performed data entry and validation and addressed stakeholder data inquiries• Helped achieve a reduction of monthly sales tracking and reporting time from 6 weeks to 5 weeks• Received recognition award for outstanding teamwork

Bachelor’S Degree, Business Administration

Web Development Immersive, Web Development

General Assembly's Web Development Immersive is a full-time 12-week course which covers the full stack in JavaScript and Ruby.