- Attend RA training and staff meetings to develop leadership, communication, and conflict resolution skills- Served as a resource to and advocate for 40+ non-UNC Charlotte students doing internships in the Charlotte area- Plan, market, and implement hall programs to promote community and interaction between residents- Complete rotating duty shifts to support building management and crisis response

- Greeted and assisted residential students to provide helpful and pleasant customer service- Communicated effectively with supervisor and team members both verbally and via digital logs- Managed room key services and procedures to complete safe, accurate, and organized transactions- Assisted with problem-solving and crisis management with the inclusion of filing incident reports as needed

- Operated cash register, collected payments, and provided accurate change for quick and efficient exchanges- Assisted customers with questions, directions, and product advice to provide friendly and knowledgeable service- Maintained an organized working environment by stocking products and cleaning as needed

- Operated cash register, collected payments, and provided accurate change for quick and efficient exchanges- Assisted customers by answering questions, offering product advice, and providing an overall pleasant customer-service experience- Frosted, packaged, and labeled baked goods- Maintained an organized working environment by stocking products and cleaning as needed