Amanda Guerra Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

Guided a 15-member team to identify, design, develop and facilitate the new hire onboarding process to improve training projects that helped achieve 70% of business objectives.Trained staff to enhance and engage the new hire onboarding experience by 85% while facilitating organic growth.Managed the coordination, onboarding, success, and retention processes of 20 new hires each year.Consulted with new hires providing solutions to pain points resulting in a 90% customer retention rate.Analyzed precious new hire onboarding analytics to guide effective onboarding strategies resulting in an increased efficient process by 85%.Collaborated with leadership to build conversation on customer needs to stage ideal offering/features/services.

Houston, Texas, United States

Developed instructional resources and content including instructor led training, facilitator/user guides, eLearning (computer science), ( guides, assessments, and surveys decreasing preparation time by 80%.Implemented computer-based authoring software (Articulate, Vyond) to design engaging e-learning courses, modules and curriculum for deployment in the Learning Management System resulting in an 90% increase in trainee retention and productivity.Defined and delivered effective learning solutions, programs, tools and resources. Learning solutions included formal learning programs, workshops, experiential learning assignments.Customized instructional design strategies and adult learning theories to implement training programs that maximized employee development and job performance by 85%.Served as a supporting administrator using Learning Management Systems (Captivate/ TalentLMS) to program course content, execute assignment strategies, and generate routine metrics reports achieving an 80% reduction in preparation time for managers and leaders.Designed and developed professional development training to improve learning transfers, performance and business outcomes resulting in a 80% productivity increase.