Amanda Haikalis Email & Phone Number

Quickly became accustomed to all products of the therapeutic area. Established new and maintained ongoing relationships with Therapeutic Area Experts at major university healthcare centers.➥ Provided medical support to therapeutic area experts and gathered important insights from their clinical practice to relay internally.➥ Organized and planned medical education events in line with company objectives; supported speakers in their preparation to best tailor to each audience. ➥ Collaborated with cross-functional teams, notably sales and marketing, to best support business needs.➥ Organized and participated in provincial and regional consultant meetings and collaborated with external clients and stakeholders.➥ Launched a medical device pilot project in conjunction with marketing in preparation of a national patient program. ➥ “Dare to Innovate” Recognition for a patient support program pilot project, 2021

Led 2 teams comprised of 18 multilingual healthcare professionals (pharmacists and nurses) working remotely, residing in both the United States and Canada. Steered daily operations within the Medical Information Department, providing services that include delivering scientific product information, capturing adverse events and product complaints, and medical writing, all within Health Canada and FDA regulations. Ensured exemplary levels of client support regionally and globally, with coverage in Canada, the United States and Latin America (English, French, Spanish and Brazilian Portuguese).➥ Oversaw global projects and served as the point person for Brazil and Canada as client manager for major global pharmaceutical clients. Steered launch of projects, including training and overseeing team’s capacity to respond in all languages.➥ Established, strengthened and maintained strong relationships with clients by building trust and delivering open communications.➥ Applied strong analytical skills to closely monitor KPIs, statistics and metrics to effectively measure performance and identify and resolve areas of concern, ensuring targets are consistently met.➥Directed the planning and delivery of training and coaching of team members to ensure all team members are equipped with knowledge, skills and tools to provide accurate responses to customers while meeting the highest standards of customer service.➥ Directed scheduling, resource planning and staffing requirements, optimizing cost-efficiency while preserving service quality.➥ Managed recruitment, selection and onboarding of new team members.➥ Worked collaboratively and cross-functionally supporting the onboarding of new clients.➥ Received 2019 Standing Ovation Award for exemplary client relations for key global client.

Worked in a call center environment delivering exceptional standards of customer support handling inquiries for multiple clients including many global projects. Applied detailed and in-depth knowledge and expertise to provide medical information research and assist with the customization of responses.➥ Supported colleagues through mentoring and training, transferring knowledge and advising on strategies to effectively respond to inquiries while maintaining alignment with client requirements and expectations.➥ Served as project lead, steering service delivery and managing reports, performance tracking, and the achievement of KPIs.➥ Received Award of Excellence recognizing exemplary levels of Integrity and consistency, dedication and commitment.Project Lead and Multilingual Medical Information Specialist responsibilities remain the same.

Recruited to the position of Multilingual Medical Information Specialist, served as project lead and provided multilingual medical information support. Effectively liaised between ProPharma Group and clients, rapidly establishing and deepening relationship by ensuring expectations were consistently met.➥ Produced and presented detailed reports and feedback on metrics for client specific activities.➥ Delivered team training and guided new members on client projects, expectations, and requirements.➥ Leveraged bilingual skills (French/English) and pharmaceutical knowledge to provide medical information to healthcare professionals and consumers in Canada and the United States.

3815 Masson Et 3495 Hochelaga, Montreal, Canada

➥Manage daily pharmacy laboratory activities➥Ensure pharmacy staff completes necessary tasks to ensure proper function of the medication preparation chain➥Direct customer service➥Ensure all steps of the medication preparation are executed appropriately to ensure the right medication is provided to the right patient for the right indication➥Patient counselling➥Patient file evaluation (medication interaction analysis, prescription review, discussion with other healthcare professionals as a multidisciplinary team)➥Teaching/coaching of new hires➥Working at two different locations therefore adapting to two different teams and clienteles

Montreal And Surrounding Area

Replacement pharmacist working in the Montreal and surrounding areas

Montreal And Surrounding Area

Replacement pharmacist working in the Montreal and surrounding areas

Greenfield Park, Quebec, Canada

Full time pharmacist at the 24h Pharmaprix:➥Take part daily pharmacy laboratory activities➥Ensure pharmacy staff completes necessary tasks to ensure proper function of the medication preparation chain➥Direct customer service➥Ensure all steps of the medication preparation are executed appropriately to ensure the right medication is provided to the right patient for the right indication➥Patient counselling➥Patient file evaluation (medication interaction analysis, prescription review, discussion with other healthcare professionals as a multidisciplinary team)

Greenfield Park, Qc, Canada

Master Of Business Administration (M.B.A.)

Doctor Of Pharmacy (Pharm. D.), Professionnal Doctorate Of Pharmacy, Pharm. D.

Activities and Societies: ➥Canadian Association of Pharmacy Students and Interns (Aug 2008 – May 2010): "Representative of University.

Biochemistry

1 year completed