Amanda H. Email & Phone Number

St. Catharines, On, Ca

Niagara-On-The-Lake, Ontario

Niagara On The Lake, Ontario, Canada

Specializing in meeting and conference sales to the Pharmaceutical, Medical, Cosmetic and Technology markets.

Niagara-On-The-Lake, Ontario

Specialized in Tour & Travel Trade, Motorcoach Tour Groups, the FIT Market and Corporate Social functions and Catering functions.Traveled to and promoted Vintage Hotels annually at the American Bus Association (ABA) Marketplace and Rendez-vous Canada (RVC) as well as at additional localTour & Travel conferences.

Niagara-On-The-Lake, Ontario

Primary Responsibilities included:• Providing personalized and exceptional guest service at every given opportunity.• Preparation of proposals, contracts and event estimates• Follow-ups with guests and/or clients.• Takes inquiries for meetings, gathering all relevant information and coordinating the inquiry with the correct Sales Manager by market.• All preparations and arrangements for FAM events including guest list, agenda and booking of contra entertainment services•… Show more Primary Responsibilities included:• Providing personalized and exceptional guest service at every given opportunity.• Preparation of proposals, contracts and event estimates• Follow-ups with guests and/or clients.• Takes inquiries for meetings, gathering all relevant information and coordinating the inquiry with the correct Sales Manager by market.• All preparations and arrangements for FAM events including guest list, agenda and booking of contra entertainment services• Training of new Sales Coordinators and Sales Managers• Books and distributes all paperwork for all internal meetings.• Maintains and updates all necessary sales tools including but not limited to menus, yield management information, sales kits and brochures.• Ensures that all definite files are distributed each day to the appropriate properties.• Assists the sales team in preparing group files, assisting with direct mail programs, assisting with incoming telephone calls and inquiries, faxing and filing.• Maintains the office supplies and prepares order forms.• Completion of cheque requests• Preparation for attendance at tradeshows and conferences that sales team will be attending• Having a thorough knowledge of Vintage Hotels’ products and services.• Suggesting additional product and services meeting our guests’ specific preferences.• Assessing guests’ individual needs to meet standards for additional products and services.• Actively seeking ways to meet guests’ product or service needs.• All other duties as assigned. Show less

Niagara-On-The-Lake, Ontario

• Provided personalized and exceptional guest service at every given opportunity• Meet and established up-selling and sales goals• Maintained thorough knowledge of room rack and packages, room locations, types of rooms and their features as well as costs of various rooms• Liaised with housekeeping, maintenance, and other departments to ensure up-to-date guest room availability is monitored frequently.• Performed office duties such as preparing mail for postage, performing… Show more • Provided personalized and exceptional guest service at every given opportunity• Meet and established up-selling and sales goals• Maintained thorough knowledge of room rack and packages, room locations, types of rooms and their features as well as costs of various rooms• Liaised with housekeeping, maintenance, and other departments to ensure up-to-date guest room availability is monitored frequently.• Performed office duties such as preparing mail for postage, performing routine cash handling procedures, posting accounts; maintain keys for rooms and issuance of safety deposit box keys.• Retained a thorough knowledge of Vintage Hotels’ products and services across the branded properties• Suggested additional products and services meeting our guests’ specific preferences.• Evaluated guests’ individual needs to meet standards for additional products and services.• Actively sought new ways to meet guests’ product or service needs.• Assisted bell staff with luggage or other duties as needed.• Assisted with new staff training over a one-year maternity leave• Performed On-site Duty Manager position as required Show less

Assist customers in making, altering, or canceling reservations by phone or emailRespond to emails with reservation information, confirmations, and additional detailsAdvise customers regarding ongoing promotions or available upgrades that may enhance their experienceAnswer questions regarding Hotel guestrooms, amenities, rates, and events as well as destination features and attractionsAccurately record customer information and charge credit cards upon successful… Show more Assist customers in making, altering, or canceling reservations by phone or emailRespond to emails with reservation information, confirmations, and additional detailsAdvise customers regarding ongoing promotions or available upgrades that may enhance their experienceAnswer questions regarding Hotel guestrooms, amenities, rates, and events as well as destination features and attractionsAccurately record customer information and charge credit cards upon successful reservationsPromote the upselling of customers to upper room categories or enhanced Hotel packages Show less