Amanda Harrison Email & Phone Number

Washington, Dc, Us

Washington, District Of Columbia, Us

Winston-Salem, North Carolina, Us

• Responsible for the development and implementation of innovative strategies designed to deliver high value, lower cost healthcare to a diverse portfolio of employer organizations ranging in size, geography, and industry.• Manage relationships with external stakeholders (including contractors, TPAs, PBMs, point solutions, etc.) to ensure they are complying with contractual requirements and delivering value.• Use population health, payer/provider, and change management expertise to break down complex problems caused by systemic issues and internal policies that prevent optimal solutions from being implemented.• Ensure the strategies implemented are designed for optimal user and customer experience to drive adoption and utilization.• Manage and develop the team of Business Analysts and Managers who operationalize and execute strategies designed to improve benefits, deliver value, and demonstrate cost savings to our customers.

Chicago, Illinois, Us

• Served as the chief healthcare advisor and subject matter expert for business units across the company.• Managed relationships with key executives and stakeholders for vendors, contractors, and all customers.• Managed internal teams and external stakeholders through all phases of product implementation.• Organized projects and collaborated across business units to develop and execute strategies to increase product adoption.• Ensured the voice of the customer was central to product development and enhancement strategy.• Responsible for development and execution of OKRs and KPIs for the Customer Success team.

Mclean, Virginia, Us

• Program Manager and Healthcare Planner for a $100M Mission Act project with the Department of Veterans Affairs (VA).• Collaborated across multiple teams including Communications, Legislative Affairs, PMO, and VA Central Office to development and deliver time-sensitive, highly scrutinized documents sent to the highest leadership levels at VA and ultimately the AIR Commission.• Organized and managed 60+ public listening sessions lead by VAMC Directors and attended by government officials, Veterans Service Organizations, private healthcare organizations, patients, their families, and the general public.• Managed a team of highly specialized professionals including clinicians, senior healthcare planners, and analysts that came from multiple subcontracting companies.• Responsible for decisions and policy interpretations which had national implications and implementation of the rules sent forth from VA leadership.• Developed materials, organized, and lead weekly calls with 100+ individuals including VA leadership.

Chicago, Il, Us

• Project Manager for a complex and time-sensitive project at a sole community hospital with responsibilities including developing collateral, maintaining a data repository, guaranteeing timely deliverables, realization tracking, and managing the budget and expenses.• Logistics lead of the care variation workstream on a $35M project with a goal to transform a mid-sized health system across multiple areas including revenue cycle, payer strategy, population health management, and clinical redesign.• Validated and audited data from the central analytics team to identify areas of greatest opportunity for clients and execute strategy to drive meaningful impact.• Provided project management and analytic support across multiple functional areas including care variation, care management, perioperative services, physician governance and productivity, patient experience, and labor optimization.• Key member of a select group convened to redesign methodology and collateral for use throughout the healthcare practice.

Washington, District Of Columbia, Us

• Managed a performance technology portfolio worth $2.5M annually across 11 clients that included health systems, community hospitals, at risk employer sponsored health plans, and MSSP and ACO populations.• Partnered with clients to drive change management initiatives through data analysis.• Presented to physician and executive leadership at the facility and health system level.• Worked with a single client to realize $4.1M in annualized ROI through a focused excess days and readmissions reduction strategy and improved coding and documentation.• Created an education program and managed onsite training at 18 facilities to teach Clinical Documentation Specialist how to find documentation opportunities at their individual facilities.• Led User Acceptance Testing for new hospitals and clients.• Mentored new hires through the onboarding and product sign-off process.

Loma Linda, Ca, Us

• Investigated and resolved patient grievances concerning quality of care and hospital-based services through a policy-driven grievance process.• Managed a high volume of patient encounters as part of a three-person team responsible for over 1000+ beds throughout the health network.• Used EPIC and Midas to manage workflow and maintain impeccable records of each patient encounter.• Acted as a liaison between patients and the organization's administrative leaders, staff, and clinicians.• Regularly audited records to ensure compliance with California Department of Public Health (CDPH) and Centers for Medicare & Medicaid Services (CMS) regulations, policies, and procedures.

Loma Linda, Ca, Us

• Manage a Midas project to improve scheduling efficiency in the Radiation Medicine department.• Built and executed EPIC reports for a process improvement project to identify inefficient workflow in theEmergency Department.• Completed a comprehensive LLUH Green Belt Training program.• Worked with hospital committees and subcommittees to ensure compliance with accrediting organizations.

Rancho Mirage, California, Us

• Assisted with high level retreats for individuals such as the President of the United States, the Prince of Monaco, and other world leaders and organizations such as the National Institutes of Health and The Internet Corporation for Assigned Names and Numbers.• Provide tours to the public of the historic home and 180 acre grounds to discuss topics such as history, architecture, design, art, landscaping, and golf.• Work the front desk at The Sunnylands Center & Gardens to answer questions about the historic home and assist with public programs.

Masters Of Business Administration (Mba), Health/Health Care Administration/Management

Bachelor Of Arts (B.A.), Biological Psychology