Cloud Program - Cloud Security Program, program management, project management, financial analysis, forecasting, reporting, executive presentations, Agile delivery, PI planning, road maps, findings, remediation, risk reduction, compensating controls, cloud control framework, RAIDD tracking, technology delivery life cycle. All the things. 🙂 Program manager, project manager, scrum master, financial analyst.

Lead initiatives as Senior Technology Project Manager for assigned investment projects (exceeding $1 Million), owning all aspects of the financial management process including forecasting, resource allocation, and status reports. Built excellent working relationships with multiple software vendors to accomplish enterprise projects crucial to improving efficiencies in loan servicing and origination operations. Vendor partners include FICO, Shaw Systems, FIS Global, Cox Automotive's DealerTrack team, RouteOne, Encapture.Lead completion of the Truist Software Delivery Life Cycle (SDLC) deliverables including requirements, test plans, implementation plan, peer code reviews, disaster recovery, monitoring enablement, production support playbook which allowed our team to release to production quicker while maintaining regulatory compliance to help our customers be more successful.Work with Cybersecurity team to ensure compliance with standards including appropriate levels of application logging, asset scans, access controls, code quality scans, dynamic application security testing (DAST) scans, static application security testing (SAST) scans, vulnerability remediation, as well as completion of blueprints.Manage vendor invoicing according to Statement of Work (SOW) agreements and contracts, to accomplish project goals on time and within budget and allotted funding plan. Successful at multi-tasking as a Project Manager, Scrum Master, Product Owner and Business Analyst for multiple Agile development teams, training teams on Agile methodologies and best practices to transition from waterfall. Serve as a Cybersecurity Champion, advocating cybersecurity awareness of potential threats, proactive prevention tools, education against phishing, malware, etc.

SaaS; Agile and scrum-focused development; JIRA, Salesforce, Basecamp, Microsoft Teams, Slack, Smartsheet, SharePoint, YouTrackDirector - Strategic ClientsSoftware Implementation SaaS Senior Project ManagerCertified Scrum Master and Scrum Product Owner. Client references provided upon request. •For two years specialized in large and/or strategic customer projects where failure was not an option. • Completed extremely complex project in less than five months. Press Release: https://www.autoremarketing.com/subprime/first-investors-financial-services-installs-2-defi-solutions-tools/• Created Strategic Implementation Playbook to document project management process for complex projects. -Work with stakeholders to define projects, develop documentation, estimate timelines, level of effort, and cost.-Create and maintain project plans and schedules to keep teams aligned and maintain accurate forecasts.-Identify and resolve issues, negotiating/managing conflict and customer concerns in demanding environment.-Prioritize work and shift priorities as needed to meet aggressive deadlines and milestones.

-Led teams of Success Managers, Implementation Managers, and Support Managers in day to day operations of Client Solutions. -Served as escalation path for client issues and problem resolution. -Oversaw implementation managers and their assigned projects to ensure on-time go live success and removal of roadblocks such as product defects and enhancement delivery.-Oversaw support help desk team responsible for working incoming product support tickets for product questions or issues / defects.-Created reports to optimize the use of data in day-to-day management of ticket aging and escalations.-Oversaw client success team responsible for building strong, lasting relationships with clients.

-Led team of Product Owners and Product Analysts in managing, prioritizing and executing items on the product backlog for the Loan Origination System (LOS). -Created a Project Status and Pipeline process to organize updates on deliverables and at-risk items for executive leadership. -Reviewed items of work and conducted training to assist team members with product knowledge gaps. -Hosted company-wide training sessions weekly to enhance product knowledge throughout the company, including developers. -Worked with Client Solutions team to ensure customer expectations were in line with delivery schedules according to the sprint cycle and development capacity.

-Led team of Implementation Managers and Support Managers in day to day operations of Client Solutions. -Served as escalation path for client issues and problem resolution. -Oversaw implementation projects to ensure on-time go live success and removal of roadblocks such as product defects and enhancement delivery.

-Worked intimately with the product with a deep understanding of its capabilities and limitations to help drive innovation-Worked with defi clients to understand their growing business needs and map those needs into capabilities within the product-Worked closely with new clients to ensure a successful implementation by understanding their requirements and training them on key areas of the system that will help them grow-Maintained a constant pulse on client issues and work closely with support to engage and offer creative solutions to problems-Managed enhancement requests and bug fixes internally and engage in cross team collaboration to prioritize and ensure these items get attention.

Managed over $200 Million in overhead expense reporting for multiple departments including Facilities, Security and Emergency Services, Supply Chain Management, President and Staff, and the Management Association. Led annual budget planning process, coordinating communications between leadership and department staff to understand servicing needs and fiscal feasibility. Utilized tools including SAP, Hyperion Essbase, Microsoft Access and Excel.

Worked with Chief Executive Officer to develop process flow diagrams and business procedures. Managed development of mobile application for iPhone/iPad deployment. Assisted with efforts related to recruiting IT personnel including reviewing resumes and soliciting interest via online tools. Assisted in efforts of system updates between QA and Production. Contracted on an intermittent as-needed basis.

Led a team of developers accountable for: developing production reporting capability across all aspects of risk management, building essential data infrastructure to be used across all aspects of risk management. Provided administration and oversight of analytical and reporting technology. Gathered business requirements and definitions to vastly improve portfolio and lifecycle reporting capabilities for risk management. Designed and built portfolio monitoring, dashboards, and KPIs that allow executive management to measure portfolio profitability. Developed and maintained a strong relationship with the IT, BI, Product, and Marketing teams to ensure alignment of Risk Management reporting within the broader company.

Managed overhead expense reporting for multiple departments including Facilities, Security and Emergency Services. Led annual budget planning process, coordinating communications between leadership and department staff to understand servicing needs and fiscal feasibility. Utilized tools including SAP, Microsoft Access and Excel.

Led team of analysts to create the scope, analysis, and interpretation of internal reviews that monitored the soundness of credit and collection activities. Interacted with senior management to develop remedial action plans and evaluate the exposure for manipulation and loopholes in the company’s systems, procedures, processes, and policies. Prepared and presented presentations and memorandums to communicate research findings which assisted in decision making for the executive team.

Gathered and analyzed data to determine impact to business operations, mitigate risks and identify opportunities relative to pricing and profitability of new loan originations. Conducted ad hoc research projects incorporating project design, data collection and analysis, summarization of findings and presentation of results.

Led a team of 13 Funding Specialists and managed the day-to-day funding operations for several branches. Conducted interviews to consider new candidates for available Funding Specialist positions. Utilized superior leadership skills to maintain consistency in funding and ensure quality service is being provided to all customer bases; constructively challenge team members to achieve success while motivating them in a production-focused environment. Maintained extensive and detailed reporting and used exceptional organizational skills to keep up in a fast paced and high pressure atmosphere.

Developed and implemented a successfully improved process for resolving Dealer Agreement disputes, which led to recovering over two million dollars in less than 13 months. Investigated and prepared outgoing legal correspondence and communicated with outside agencies, including attorneys and dealerships. Developed and directed changes to internal MAGIC system as well as designed specifications for departmental reports; worked closely with IT and performed quality testing. Reported and closely monitored departmental performance on a monthly basis.

Designed marketing communication materials including welcome letters, service e-mails, billing statements and envelopes and managed the creative development process. Developed online content for a Web site redesign project; managed user testing and reported feedback; consulted in layout and site map decisions.

Documented policies and procedures for a wide range of departments. Consulted in high-level planning for process and policy modifications and impact analysis for company systems and procedures.

Coordinated processing of customer insurance checks. Created letters and interacted with customers, repair facilities and insurance companies to release insurance funds for vehicle repairs.

Contracted by American Airlines to assist the Y2K project between Sabre, Inc. and Southwest Airlines. Assisted in maintaining general project documentation and project scheduling in Microsoft Project. Maintained testing documents and provided support in the quality assurance and change management processes.