Amanda Herrera Email & Phone Number

Nashville, Tennessee, US

Amsterdam, Noord-Holland, NL

• Submitted customer Master Data requests & ensured data was reflected correctly in all required systems
• Managed customer account cleanups & issue resolution with customers & stakeholders
• Partnered with cross-functional teams on projects to maintain proper data governance on customer accounts
• Developed End to End Master Data knowledge in SAP, FIORI, Informatica Business Partner Data Hub (BPDH), & Salesforce Achievements
• Undertook the expired customer tax exemption certificates project after 2 months in the role
• Assisted with the Tax BOT automation project for the expired customer tax exemption certificates project

Amsterdam, Noord-Holland, NL

• Partnered with Talent Acquisition to provide a positive, high quality candidate interview experience highlighting Philips’s branding
• Led team as a senior member focused on quality customer service delivery, team collaboration, & strong partnerships
• Organized & prioritized high-volume requests including Executive & Global applicants while sustaining contact with customers, partners, & stakeholders
• Provided input & updates to team dashboard to address KPI trends requiring process improvements, solutions, or adjustments Achievements:
• 2020 Q3 PPS Employee of the Month
• Scheduled up to 50 interviews per week / 185 per month during 2021- 30% increase from 2020

• A small business specializing in residential restoration services working with local franchises who are proven experts in fire, water, and clean-up restorations.
• Provided expertise with implementation of business start-up procedures
• Manage the tracking of financial & business operations activities
• Conduct research & contact companies for business opportunities
• Complete & submit vendor contracts
• Work with insurance companies on audit requests by preparing & reporting financial & payroll data

Indianapolis, IN, US

• Purdue School of Engineering & Technology,Electrical & Computer Engineering (ECE) & Mechanical Engineering (ME) Departments
• Managed Office & HR operations
• Liaison and department HR representative
• Monitored applicant tracking system (ATS) & prepared review of applicants for hiring team
• Coordinated interview schedules including travel & provided a top-notch candidate experience
• Provided end-to-end new hire onboarding - background checks, I-9s, E-verify, to new hire training

Indianapolis, IN, US

• Purdue School of Science, Math Sciences Department
• Managed the administrative, financial, and human resources operations for 100+ employees under changing interim leadership
• Provided HR management of recruitment, interviewing, hiring, onboarding, processing of Visa and Permanent Residency applications, writing job descriptions & classifications, processing of hourly timesheets, & reviewing.
• Coached, counseled, & resolved daily administrative, academic, & employee relations issues
• Supervised & mentored staff members
• Recommended, developed, and implemented policies, procedures, & processes

Chicago, IL, US

• Controlled day-to-day administrative and business support to the VP of HR for North America Sales & Service
• Supported 3 HR executives & teams in Compensation, Environmental Health & Safety/Medical & Acute Care Sales & Service covering the divisions of US & Canada Sales/Service, Marketing, Finance, Innovation, IT Solutions.
• Provided first-line support of confidential HR & employee relations issues
• Managed demanding calendars, travel, & expense reporting
• Coordinated meetings, events, and candidate interview schedules & travel
• Provided positive candidate experiences with detailed communications and arrangements via phone & email with follow-up

Columbus, Indiana, US

• Managed direct hire & temporary placements for client companies from identification of qualified candidates through hire date
• Developed & maintained strong relationships with client companies to facilitate successful candidate matches
• Managed direct hire & temporary placements for client companies
• Complied with all federal, state, and local employment laws
• Pulled candidate reporting via Crystal Reports
• Performed phone screens, interviews, & skills tests

Indianapolis, IN, US

• Supported a non-profit organization in all areas of the Grass Roots / Planning department
• Provided quality customer service to a high volume of phone & email communications from prospective & current members
• Served as the "voice" & first point of contact for 84,000+ members, 2,400 clubs & 57 associations
• Maintained, processed, & tracked memberships (individual, club, elite, & corporate) within the MS Access database
• Prepared, produced, & distributed membership marketing materials
• Ran & pulled membership reports from MS Access database

Chicago, IL, US

• Archived hard copy training record files into SABA Learning Management System (LMS)

Bs, Business Administration And Management, General

Bs, Business Administration And Management, General