Amanda Hoover Email & Phone Number

Lakewood, WA, US

Olympia, Washington, United States

Led a comprehensive analysis of college-requested enhancements to PeopleSoft's Satisfactory Academic Progress (SAP) functionality, encompassing a review of local configurations, policies, business practices, and federal/state financial aid regulations. Met with colleges to gather requirements, developed solution design and functional/technical.

Olympia, WA

Serve as a functional analyst on the project team implementing a single ERP solution (PeopleSoft 9.2 and Fluid) for the 34 community and technical colleges of Washington state. Work with colleges to gather requirements and configuration values to prepare them for conversion from their legacy systems into PeopleSoft This includes designing, facilitating.

Tacoma, WA

Developed and managed data and recurring scheduled JobSets in PeopleSoft Campus Solutions 9.2, ensuring compliance with federal and state financial aid regulations and institutional policies. Worked closely with Enrollment Division leadership and technologists to execute on financial aid strategies. Met regularly with the leadership of student-facing.

University Of Puget Sound

Provided phone and on site support to students, faculty, staff, faculty emeriti, administration, Board of Trustee members, and alumni. Established and maintained working relationships with campus users, leadership, and technologists in all levels of the institution to analyze needs, recommend more suitable technologies available to them, and more efficient.

Tacoma, WA

Worked on part-time loan for the Technology Services Project Management Office. Collaborated with developers and testers to design comprehensive test plans for PeopleSoft projects in development. Coordinated testers and oversaw the testing process. Assisted the project management team in improving processes, efficiency, and time management. Ensured that.

Federal Way, WA

Supported over 900 local users in addition to those working in satellite offices across the country, and users accessing the network through VPN. Identified and troubleshot software, hardware, peripheral, and network related support requests that came in by email, phone, and walk-ins. Managed support requests in the ITSM ticketing system and processed an.

Tacoma, WA

Improved students’ study skills and knowledge in various subjects, with a focus in Math and Foreign Languages.

University Place, WA

Lead and supported the church’s teens and preteens by organizing and hosting youth group meetings, out of state trips, social events, local and national volunteer projects, and fundraisers. Marketed events to the community with flyers, posters, and public announcements. Led a community car wash to raise over $4000 in support of the youth group mission trip.

Gig Harbor

Substituted for the Technical Support Specialist for two months at the beginning of the school year to support teachers and staff who had received new technology over the summer. Was promoted to substitute for the Desktop Support Technician for three months, and quickly established strong working relationships with the leadership in each school in order to.

Puyallup, WA

Worked with multiple and constantly changing online interfaces to process paperwork, update insurance policies, manipulate customer data, and manage marketing strategies. Provided customer service at front desk by answering phone calls, responding to emails, and working with walk-in customers.

Lakewood, WA

Started and ran an insurance agency, in which I managed licensing, marketing, sales, customer service, and professional development.

Updated and organized over 100 existing project files. Audited the financial database in Microsoft Access and identified and cleaned up bad data to find additional $100,000 in revenue for the branch. Corresponded with clients and contractors, sending and receiving necessary paperwork, blueprints, contracts, invoices, and payments. Maintained the financial.

Claremont, CA

Provided personal technology training and troubleshooting sessions to faculty. Assisted with training courses on the use of the LMS Sakai, as well as created documentation and live samples for faculty to reference. Developed and implemented an online collaboration tool to facilitate coordination across the team of Instructional Technology Assistants to.

Exhibited patience and good communication skills while assisting a student with improving Chinese conversation skills, writing skills, and study skills.

Read text books aloud for a student who has a learning disability.

Refined skills in Excel and Word, prepared documents for mailing, and created spreadsheets. Assisted in organizing events, such as the Scholarship Luncheons of 2005 and 2006. Prepared, organized, and filed documents quickly, efficiently, and accurately, as well as sent official emails to students regarding their scholarships and personal information.

Ba, Foreign Languages - Mandarin Chinese And Spanish

Thesis - An In-Depth Look at the Myths and Realities of China’s “One-Child Family Policy”

Education record