Amanda Hoover Email & Phone Number

Lakewood, Wa, Us

Olympia, Washington, United States

Led a comprehensive analysis of college-requested enhancements to PeopleSoft's Satisfactory Academic Progress (SAP) functionality, encompassing a review of local configurations, policies, business practices, and federal/state financial aid regulations. Met with colleges to gather requirements, developed solution design and functional/technical documentation, orchestrated user acceptance testing, and collected feedback and stakeholder sign-off. Oversaw project timelines, task delegation among teams, and collaborated seamlessly across IT teams for smooth project migration. Delivered detailed reports to college and state board leadership and managed public-facing web pages, effectively communicating project specifics for 20 projects. Successfully deployed 7 projects, 8 are currently in progress, and 5 were declined after thorough analysis.Spearheaded documentation initiatives, enhancing system awareness and improvements.Delivered system updates to 33 colleges, ensuring smooth transitions during updates and outages. Meticulously researched updates, read release notes, conducted thorough testing across multiple testing environments to guarantee successful migrations, and crafted detailed documentation for both clients and the financial aid support team.Conducted training sessions, developed Oracle SQL queries, and managed support tickets.Provided pivotal insights in data management meetings, aligning financial aid-specific data for efficient querying.Played a key role in system-wide governance, accommodating diverse college needs while ensuring compliance with state and federal regulations.

Olympia, Wa

Serve as a functional analyst on the project team implementing a single ERP solution (PeopleSoft 9.2 and Fluid) for the 34 community and technical colleges of Washington state. Work with colleges to gather requirements and configuration values to prepare them for conversion from their legacy systems into PeopleSoft This includes designing, facilitating, and presenting all-day Business Process Fit Gap sessions for college stakeholders and subject matter experts.Configure the system in my areas of responsibility for each college and perform functional tests to ensure accuracy. Develop technical documentation for these configurations to share with colleges and the service desk support team. Review and adjust test flows, test scripts, and documentation for System Integration Testing and User Acceptance Testing. Troubleshoot and resolve tickets submitted by offshore and college testers.Review large amounts of data from college submitted files, legacy system extract files, and SQL queries (using SQL Query Developer and PeopleSoft Query Manager) that I have developed during test data conversion cycles to audit for conversion issues and ensure accuracy prior to go-live. Troubleshoot tickets submitted by college data validators, research and identify conversion issues, log them for the legacy data and conversion teams, and work with those teams to develop solutions.Am a part of the core deployment team who has performed one major upgrade for colleges already live in the system, mock implementations for three deployment groups, and live implementations for three deployment groups (a total of 14 colleges). Currently working with two deployment groups concurrently, a total of 17 colleges, in differing phases of the implementation timeline.

Tacoma, Wa

Developed and managed data and recurring scheduled JobSets in PeopleSoft Campus Solutions 9.2, ensuring compliance with federal and state financial aid regulations and institutional policies. Worked closely with Enrollment Division leadership and technologists to execute on financial aid strategies. Met regularly with the leadership of student-facing administrative departments to coordinate incoming student yield efforts, general operations, and continuing student retention strategies. Met regularly with technical staff across departments to execute on leadership decisions, maintain data integrity and proper data flow, and train each other. Built and ran automated and ad hoc reports to analyze data and present findings to department staff and leadership, identify bad data, and audit automated processes. Provided business analysis to the Financial Aid team and designed, developed, tested, implemented, and maintained creative solutions to improve efficiency and compliance. Managed the timing of financial aid communications to incoming and continuing students, and the planning for development, testing, and implementation of projects.

University Of Puget Sound

Provided phone and on site support to students, faculty, staff, faculty emeriti, administration, Board of Trustee members, and alumni. Established and maintained working relationships with campus users, leadership, and technologists in all levels of the institution to analyze needs, recommend more suitable technologies available to them, and more efficient ways to use their existing technology. Acted as the liaison between the Client Support team and other teams within the Technology Services department. Collaborated with members of the department to resolve complex issues. Wrote documentation both for publication on the Technology Services website, and internal documentation for the team’s use in support of end users. Developed a central documentation repository by researching, installing, and configuring MediaWiki on a virtual server.Daily tasks included maintaining existing ticket communications and researching issues while fielding calls and monitoring incoming ticket requests; delegating tasks and projects to student staff; providing on the job training to colleagues and student staff; reimaging and configuring systems for deployment; deploying software remotely or in person; ordering and installing warranty parts replacements; and identifying and resolving account issues in Active Directory, SharePoint, Exchange 2013, the university’s homegrown account management system, and PeopleSoft. Supported Macintosh and Windows operating systems and the occasional Linux computer.

Tacoma, Wa

Worked on part-time loan for the Technology Services Project Management Office. Collaborated with developers and testers to design comprehensive test plans for PeopleSoft projects in development. Coordinated testers and oversaw the testing process. Assisted the project management team in improving processes, efficiency, and time management. Ensured that the testing of projects was successful and met deadlines.

Federal Way, Wa

Supported over 900 local users in addition to those working in satellite offices across the country, and users accessing the network through VPN. Identified and troubleshot software, hardware, peripheral, and network related support requests that came in by email, phone, and walk-ins. Managed support requests in the ITSM ticketing system and processed an average of 40 tickets per day, escalating tickets as needed to the appropriate department teams. Other tasks included modifying and disabling Active Directory accounts, managing access permissions in Lotus Notes, deploying software and images through SCCM, and providing remote assistance to off-campus and traveling users. Quickly became a knowledgeable resource to coworkers and colleagues throughout the department, and assisted with training a new member of the team.

Tacoma, Wa

Improved students’ study skills and knowledge in various subjects, with a focus in Math and Foreign Languages.

University Place, Wa

Lead and supported the church’s teens and preteens by organizing and hosting youth group meetings, out of state trips, social events, local and national volunteer projects, and fundraisers. Marketed events to the community with flyers, posters, and public announcements. Led a community car wash to raise over $4000 in support of the youth group mission trip to southern California.

Gig Harbor

Substituted for the Technical Support Specialist for two months at the beginning of the school year to support teachers and staff who had received new technology over the summer. Was promoted to substitute for the Desktop Support Technician for three months, and quickly established strong working relationships with the leadership in each school in order to assess and address technology needs. Serviced all staff and student-use technology in 7 schools, providing on-site training and support as needed in addition to completing close to 400 work orders. Work order requests included software assistance, reimaging of Windows and Macintosh systems, new technology installs, failed hardware assessment and replacement, Active Directory account troubleshooting, servicing networked printers, activating new

Puyallup, Wa

Worked with multiple and constantly changing online interfaces to process paperwork, update insurance policies, manipulate customer data, and manage marketing strategies. Provided customer service at front desk by answering phone calls, responding to emails, and working with walk-in customers.

Lakewood, Wa

Started and ran an insurance agency, in which I managed licensing, marketing, sales, customer service, and professional development.

Updated and organized over 100 existing project files. Audited the financial database in Microsoft Access and identified and cleaned up bad data to find additional $100,000 in revenue for the branch. Corresponded with clients and contractors, sending and receiving necessary paperwork, blueprints, contracts, invoices, and payments. Maintained the financial database and organized job files for client accounts. Managed all stages of residential elevator installations by scheduling maintenance visits, repair calls, state inspections, and lodging for two technician teams. Created a processes and procedures notebook where there previously was none.

Claremont, Ca

Provided personal technology training and troubleshooting sessions to faculty. Assisted with training courses on the use of the LMS Sakai, as well as created documentation and live samples for faculty to reference. Developed and implemented an online collaboration tool to facilitate coordination across the team of Instructional Technology Assistants to better assist professors with their software needs.

Exhibited patience and good communication skills while assisting a student with improving Chinese conversation skills, writing skills, and study skills.

Read text books aloud for a student who has a learning disability.

Refined skills in Excel and Word, prepared documents for mailing, and created spreadsheets. Assisted in organizing events, such as the Scholarship Luncheons of 2005 and 2006. Prepared, organized, and filed documents quickly, efficiently, and accurately, as well as sent official emails to students regarding their scholarships and personal information.

Ba, Foreign Languages - Mandarin Chinese And Spanish

Thesis - An In-Depth Look at the Myths and Realities of China’s “One-Child Family Policy”

Education record