• Receives public emergency and non-emergency calls requesting assistance then determines the appropriate actions as dictated by standard operating procedures to coordinate response prioritization in order to effectively dispatch public safety and/or emergency service personnel (police, fire, EMS) while tracking data in real-time environments• Translates information into appropriate codes and determines level of priority• Implements on-the-job best public safety practices in responding… Show more • Receives public emergency and non-emergency calls requesting assistance then determines the appropriate actions as dictated by standard operating procedures to coordinate response prioritization in order to effectively dispatch public safety and/or emergency service personnel (police, fire, EMS) while tracking data in real-time environments• Translates information into appropriate codes and determines level of priority• Implements on-the-job best public safety practices in responding to and handling emergency calls, applying the National Academy of Emergency Medical Dispatch Priority System guidelines• Under supervision or in tandem with more senior staff, assists in dispatch of the proper equipment to handle Fire/EMS emergencies and relays information and executes tasks/requests related to these emergencies• Maintains accurate records of incoming and outgoing calls by entering information into computer-aided dispatch (CAD) systems, as well as records and tracks emergency requests utilizing CAD • Operates telephone systems, computer-aided dispatch terminals, radio, and communications equipment• Provides on-the-job training and coaching to develop new telecommunications• Monitors fire and EMS radios to provide assistance to responding personnel• Communicates pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals• Applies interpersonal skills in neutralizing hostile and emotionally charged situations Show less