Amanda Cole Rn, Bsn Hca Email & Phone Number

Oklahoma City, Ok, Us

Collaborating with leadership and GI oncology surgeons to enhance processes within department to elevate patient care, decrease waste, reduce costs and improve efficiency. Redefining staff positions to achieve alignment with projected organizational outcomes.

Developed the Provider Relations Department by creating defined roles, structured processes, and SMART goals in alignment with the company. Recruited, trained and mentored staff to successfully accomplish objectives with minimal supervision. Negotiated mutually agreeable terms of provider contracts with health systems, hospitals, ancillary providers, specialty facilities and physician groups. Increased the number of service agreements for TPA’s self-funded clients by 55% during employment period. Maintained positive relationships between healthcare providers and payers. Collaborated with PR team to quickly resolve issues to the full satisfaction of clients. Networked in healthcare communities local and national via travel or web-based to increase opportunities for business partnerships. Retained staff and positive morale through open communication, weekly huddles and scheduled performance reviews.

Oklahoma City Metropolitan Area

Worked with the healthcare facility’s leadership to identify problem areas, and then to propose solutions to improve processes, decrease waste and employee turnover. Provided guidance on value-based care to determine best care models and engagement strategies. Educated on building collaborative provider-payer relationships within the community.Navigational guidance of enrollment of Medicare, Medicaid or Disability.Promoted understanding of options which may be eligible and select the best option based on personal needs, including: Medicare, Advantage, Exchange plans, COBRA or other health insurance options.Assisted individuals or families in understanding the options for LTC within the community and the resources available.

Supervised, trained, and mentored clinical technicians, staff and supervisors; involved in hiring, firing and performance evaluations. Developed protocol for patients and client services in medical practice, also maintaining compliance with CLIA and OSHA. Managed daily clinical operations involving patient care including assessments, documentation, billing, P& L, networking and contracts.

Bachelor Of Science (B.S.), Registered Nursing/Registered Nurse

Activities and Societies: Sigma Theta TauCum Laude, Khader K. Hussein Award

Associates Healthcare Business Administration