Perform clerical duties including record compilation, material shelving, and issuance, under the guidance of the Librarians and Library Technician. Oversee patron registration, facilitating seamless borrowing of library resources such as books,, and other materials. • Champions innovative and tech-driven solutions for effective information dissemination and library resource accessibility.• Oversees and manages physical and virtual assets of NIC Information Center, including online resources and bibliographies.• Maintains a virtual checkout system to facilitate user access to e-books, audiobooks, and corrections-related materials.• Prepares presentations for National Corrections Academy classes, offering insights on NIC, the Information Center, and pertinent corrections topics.

The Library Project Manager (LPM) provides operational and contract leadership in the support of NIC’s Information Center and Robert J. Kutak library. This position is authorized to interface with the Government Contracting Officer’s Representative (COR), government management personnel and parent agency representatives (Bureau of Prisons and Department of Justice). The LPM isresponsible for ensuring successful execution of the performance work statement which is comprised of three major tasks: website hosting & development; operation of the library; and provision of information services to the field.The LPM will be responsible for the supervision of personnel including coordination and administration of work assignments and standards; scheduling, overseeing quality control of work, and ensuring timely delivery of services performed by Contract Employees; writing and maintaining technical procedures, policy documentation, and reports; and managing technical services and/or reference services in a research or government library:• Supervises, plans, staffs, and manages resources to meet contract requirements.• Manages budgets and financials, as well as invoicing.• Leads and trains employees and manages via progressive disciplinary actions.• Thorough knowledge of current and relevant library techniques, best practices, and standards.• Has experience with or knowledge of corrections and criminal justice.• Has experience with or knowledge of physical and online library services.• Familiar with technology services such as web development, website hosting, system administration and programming.

• Share valuable information and insights to the reader community through social media, NIC blogs, and forums. • Ensure adherence of NIC documents to applicable Section 508 of the Rehabilitation Act of 1973 by conducting detailed compliance analysis, identifying discrepancies, and deploying corrective actions. • Enable proper information and library resource distribution across the NIC community by recommending effective methods using technology and innovation. • Manage all library’s digital resources catering to the corrections field comprising audiobooks, e-books, and other materials. • Oversee staffing functions for the library flow and customer service desk to ensure provision of best-in-class customer service to correctional leaders, library visitors, and academy students. • Contribute extensively to success of ongoing and planned NIC and information center initiatives by working collaboratively with managers, NIC partners, librarians, and information specialists. • Act as the direct point of contact for customers and address all incoming research questions from corrections professionals while managing library help desk. • Share valuable information and insights to the reader community through social media, NIC blogs, and forums. • Ensure adherence of NIC documents to applicable Section 508 of the Rehabilitation Act of 1973 by conducting detailed compliance analysis, identifying discrepancies, and deploying corrective actions. • Enable proper information and library resource distribution across the NIC community by recommending effective methods using technology and innovation. • Manage all library’s digital resources catering to the corrections field comprising audiobooks, e-books, and other materials. • Oversee staffing functions for the library flow and customer service desk to ensure provision of best-in-class customer service to correctional leaders, library visitors, and academy students.

Increased business sales and drove significant revenue growth by prospecting new leads and partners and articulating unique value propositions to influence their purchasing decision. Provided sales support to customers with LibraryCall-related telephone services and BookPoints summer reading website. • Engaged targeted audience into business offerings by creating creative and appealing marketing content. • Managed sales from initial set up of existing products to providing hands-on training to customers on product usage, as well as coordinating with technical staff to deliver scalable software solutions or test new features for optimal functionality.

Provided specialized research support to federal government employees, undertaking responsibility for organizing and disseminating weekly newsletter for their internal customers. Acted as the direct point of contact for incoming customer research queries, as well as provided customized analysis of information needs to project teams to help them in systematic reviews. • Participated in multiple research projects encompassing early literacy and college/career readiness, as well as civics in education, and worked collaboratively with internal/external teams to achieve designated outcomes. • Hand-selected to support and promote organizational culture by acting as a key member of multiple internal committees. • Provided up-to-date information to customers and staff members by creating and publishing weekly news scans, as well as detailed literature reviews centered on fundamental research subjects and specific regions. • Facilitated informed decision-making for both staff members and customers by offering comprehensive reference and information-based services. • Delivered comprehensive research-based support to entities including information retrieval and surveillance.

Responsible for planning, coordinating and implementing library services, programs and outreach within the library and for the community. This position took ownership of the customer experience by:• Embracing new technologies.• Modifying the collection to meet patron needs.• Work was performed with considerable independent judgment and initiative.• Performed two weekly storytimes for all ages.• Perform and co-lead monthly yoga storytimes for all ages.• Co-Lead for Senior Book Club and outreach with Legacy Village.• Lead for Books for Tough Times, a collection and resource list for the storytellers team and general staff. The titles included dealt with a wide range of feelings and emotions; including empathy, compassion, grief, loss, bereavement, kindness, tolerance, courage and anxiety.• Assisted with running Reading Buddies; a unique program that matched trained teen volunteers to struggling readers, grades 1-3. Buddies meet weekly for two months to read and enjoy literacy-based games.•Provided patrons with individualized learning in technology subjects like basic internet use, tablets, email, e-books, popular software basics and more as part of tech tutoring.• Bark for Books back-up Lead. Bark for Books helped budding and struggling readers build confidence and self-esteem by reading out loud to trained therapy dogs without the stress of being judged.• Lead for Book Start, a library program that trained and paired volunteers to do weekly storytimes, share early literacy stories and activities with young children at Early Learning Centers and In-Home Providers close to your home. • Just For You Volunteer; a personalized reader's advisory service. • Lead staff committees; including Sunshine and Gleam Team.

Performed a variety of professional duties and services for all library patrons. Assisted patrons in using reference tools, conducted in-depth research, located materials and managed accounts. Instructed patrons in the use of resources across formats and platforms. Work was performed with considerable independent judgement and initiative; including:• Ability to assist patrons of all ages by providing professional library reference services, conducted in-depth searches, prepared bibliographies, located materials. • Supported “patron first” practices.• Readers’ Advisory service to patrons.• Proficiency in preparation and presentation of DCL's storytimes.• Demonstrated a professional, positive, cooperative, team-oriented working relationship with staff, coworkers and volunteers.

Managed and coordinated multifaceted project activities for regional and national events encompassing event planning, site selection, event logistics, event registration and marketing, and catering in coordination with RIPL partners. Entrusted to oversee the entire scholarship process for a national event. Worked in close coordination with event participants, RIPL partners, and staff to ensure seamless communication, coordination, and execution of events. Increased awareness among public on RIPL events by providing expertise in developing marketing collaterals and announcements.

Maintained open lines of communication with the state library and company staff to administer the grant process. Provided valuable insights to key stakeholders by monitoring progress of ongoing grant-related activities and analyzing expense reports. Handled volunteer responsibilities at the Infopeople booth at CLA and administered the Eureka! components. Facilitated meaningful interactions and positive outcomes for both mentor and mentees by designing and implementing the mentor pairing program for Eureka! fellows from the ground up.

Maintained oversight of assigned staff members comprising 15 FTE employees, interns, and additional support staff, providing hands-on training on eBooks and social media utilization/integration. Improved end-user experience by restructuring the library’s public website and staff intranet. Played a key role in migrating the entire organization to new content management system. Employed a strategic approach to acquiring, curating, and organizing digital content to meet the needs and preferences of customers while creating thriving eBook collections. Worked collaboratively with the teen advisory group and coordinated fundraising event with Marine Human Race to support the teen area expansion project for Novato branch. Managed library budget and expenses, engaged in multiple committees, and procured library resources such as teen/children/adult materials.

Under general supervision, provided professional library services including reference, reader advisory, materials selection and/or technical services to meet the general information needs of the public; oversaw a library community reading station; and to performed related work as assigned.• Oversaw the expansion of teen area at Novato branch with the Teen Advisory Group; including a fundraising effort with the Marin Human Race.• Identified, selected and ordered appropriate children, teen and adult materials using professional resources for both for the Novato branch and system-wide selection while managing a budget.

The Eureka! Leadership Program was a professional development initiative developed by the California State Library, in partnership with Infopeople.Each year, 32 people from libraries throughout California were selected, through a competitive application process, to take part in the Eureka! Leadership Institute, an intensive week-long training event.Fellows applied for a $5000 LSTA grant and ran a corresponding project. My project was the successful launch of Make It! Move It! Eat It: An Introduction to Everyday Science; series of after school math and science programs. Marin County Free Library now hosts an annual ‘Science Month’ each fall as a result. I also actively participated in ongoing Eureka! Creativity workshops.

• Conducted reference interviews to provide guidance locating, selecting and using library resources, both in-person and via phone.• Oversaw and managed the computer lab, including basic computer assistance.• Participated in community meetings including: The Friends of the Elmhurst Branch Library, Neighborhood Community Police Council and Weed and Seed Program.

• Managed and coordinated a successful staff of 10 volunteers.• Evaluated processes and catalogued a variety of materials, including special collections. • Assisted curators, staff and independent researchers in proper use of the library and its materials.