🚀 As Subfero's Head of Operations & Customer Experience, I expertly managed a 250+ outsourced IT contact center, spanning various support areas, including customer onboarding, and multiple product lines . My core mission centered on driving operational excellence, resulting in a remarkable 50% reduction in response times and a notable 10% increase in customer satisfaction. I also adeptly managed budgets to ensure operational excellence went hand in hand with financial responsibility.🎓 My academic journey led to a Master's in Business Administration from the University of Essex, where I honed my skills in business acumen, leadership, strategic planning, and organizational development. This academic background complements my hands-on experience, allowing me to consistently deliver tangible results.🤝 Beyond my academic and professional pursuits, I chair the Team Leader User Group at the South West Contact Centre Forum. In this role, I foster knowledge-sharing and collaboration among members.🌟 Having successfully completed my Master's degree, I'm exploring opportunities to apply my expertise in operations, customer experience, leadership, and budget management for measurable impact. Whether optimizing processes, enhancing customer satisfaction, or leading transformative initiatives, I wholeheartedly dedicate myself to making a difference.I am seeking my next opportunity in the field of operations, customer experience, or leadership, where I can apply my expertise in IT support, customer success, and financial responsibility to drive meaningful impact. I thrive in roles that challenge me to lead teams, drive innovation, and contribute to the growth and success of forward-thinking organizations.With a proven record of success and a passion for meaningful contributions, I welcome connections with professionals from various industries. Let's explore how I can contribute to your organization's success. If you're interested in connecting or discussing potential collaborations, feel free to reach out on LinkedIn or contact me directly at ajdjburnett@gmail.com. Let's have a conversation about how I can contribute to your organization's success.Skills: Contact Centre Management | Cross-Functional Team Leadership | Operational Excellence | Strategic Planning | Customer Satisfaction | Data Analytics | Client Relationship Management | Customer Experience | Business Process Improvement Business Process Improvement | Strategy|