I am an experienced customer experience improvement manager and change management professional. With a proven track record, I have successfully worked with business teams to implement and embed technology, innovation, culture, and organizational design change programs. Currently, I focus on understanding customer pain points and collaborating with the business to create new experiences that meet their needs. My background includes 10+ years specialising in organizational change and corporate communications. I excel in strategic communications, strategic thinking, education program design, capability development, stakeholder management and process improvement. As someone with a Marketing and PR background, I value creativity and collaboration, and building strong teams to achieve great outcomes while having a fun together along the way.