Amanda Gray Email & Phone Number

Tallahassee, Fl, Us

As the Executive Director for the Florida Board of Nursing, I oversee all board operations, budgeting, and strategic initiatives. I serve as a liaison between board members, legal counsel, and stakeholders, ensuring alignment with legislative priorities. My role includes representing Florida on the Interstate Commission of Nurse Licensure Compact Administrators and participating in leadership councils and nursing coalitions. I lead the analysis, tracking, and implementation of legislative changes to ensure regulatory compliance and foster collaborative relationships with diverse internal and external stakeholders.

In this role, I partnered with the Executive Director to develop policies, manage budgets, and revise statutes. I led the implementation of legislative updates to the Nurse Practice Act, ensuring compliance and operational alignment. I also fostered relationships with professional groups and regulatory agencies, directed committee meetings, and oversaw departmental coordination to streamline processes and achieve organizational goals.

Plymouth Meeting, Pa, Us

At Health Advocate, I led a team of up to 16 employees, improving productivity and team performance through effective coaching and leadership. I acted as a cross-functional liaison, collaborating with departments and subject matter experts to optimize service delivery. My contributions included streamlining operations, managing resources efficiently, and delivering high-quality healthcare benefit and claims consulting services.

I supervised daily operations and managed a team of call center agents, focusing on enhancing team efficiency and service quality. My responsibilities included monitoring call quality, providing constructive feedback, and implementing targeted training programs. I drove process improvements to streamline workflows and elevate operational performance.

As a team lead, I managed the Endorsement Licensure team, ensuring applications met compliance and accuracy standards. I exceeded production targets while implementing process improvements to enhance workflow efficiency. My role included resolving escalations, managing complex regulatory issues, and leading recruitment, onboarding, and training initiatives to support team development.