Amanda Gray Email & Phone Number

As the Executive Director for the Florida Board of Nursing, I oversee all board operations, budgeting, and strategic initiatives. I serve as a liaison between board members, legal counsel, and stakeholders, ensuring alignment with legislative priorities. My role includes representing Florida on the Interstate Commission of Nurse Licensure Compact.

In this role, I partnered with the Executive Director to develop policies, manage budgets, and revise statutes. I led the implementation of legislative updates to the Nurse Practice Act, ensuring compliance and operational alignment. I also fostered relationships with professional groups and regulatory agencies, directed committee meetings, and oversaw.

Plymouth Meeting, PA, US

At Health Advocate, I led a team of up to 16 employees, improving productivity and team performance through effective coaching and leadership. I acted as a cross-functional liaison, collaborating with departments and subject matter experts to optimize service delivery. My contributions included streamlining operations, managing resources efficiently, and.

I supervised daily operations and managed a team of call center agents, focusing on enhancing team efficiency and service quality. My responsibilities included monitoring call quality, providing constructive feedback, and implementing targeted training programs. I drove process improvements to streamline workflows and elevate operational performance.

As a team lead, I managed the Endorsement Licensure team, ensuring applications met compliance and accuracy standards. I exceeded production targets while implementing process improvements to enhance workflow efficiency. My role included resolving escalations, managing complex regulatory issues, and leading recruitment, onboarding, and training initiatives.