• Manage team of POMM (Power Of Many Minds) experts.• Manage projects from inception to market including initiation, planning, scope, budget, timeline and team management.• Ideation Leader and Facilitator - coordinate, plan, execute, lead, document and summarize creative ideation sessions. • Responsible for in-depth Discovery research.

Managed President's schedule, made travel arrangements, tracked items for follow up and filtered messages and emails on the President's behalf. Managed daily office operations, as well as brainstorming ways to streamline office procedures. Played crucial role in achieving record membership, growing by 10% each year on average.Recorded minutes and action items at monthly CBA Board of Directors meetings and the annual Board retreat.Produced all publications, including a quarterly… Show more Managed President's schedule, made travel arrangements, tracked items for follow up and filtered messages and emails on the President's behalf. Managed daily office operations, as well as brainstorming ways to streamline office procedures. Played crucial role in achieving record membership, growing by 10% each year on average.Recorded minutes and action items at monthly CBA Board of Directors meetings and the annual Board retreat.Produced all publications, including a quarterly newsletter, weekly e-memo, the annual directory and various other projects. Processed accounts receivable and payable, performed daily reconnaissance and assisted with the annual budget. Corresponded with State Representatives, Colorado radio and television stations, and the CBA Board of Directors.Coordinated the annual Awards of Excellence program and banquet (similar to the Emmy Awards, but for Colorado only); which required strict confidentiality regarding all submissions and event planning expertise. Performed research on a variety of broadcast issues and reported back to the membership.Customized, implemented and maintained a customer relation management (CRM) software (Avectra NetForum). Website maintenance and administration. Show less

Provided customer service and technical support to users of the RealFA$T Software Program.Troubleshot problems/bugs with the software; including determining any conflicts that arose when new operating systems, printers and other software/hardware were released.Responsible for the accuracy of all purchase orders, accounts receivables and payables, daily balancing and reconnaissance. Contact for Spanish-speaking customers. Master Account representative - contact for accounts with… Show more Provided customer service and technical support to users of the RealFA$T Software Program.Troubleshot problems/bugs with the software; including determining any conflicts that arose when new operating systems, printers and other software/hardware were released.Responsible for the accuracy of all purchase orders, accounts receivables and payables, daily balancing and reconnaissance. Contact for Spanish-speaking customers. Master Account representative - contact for accounts with multiple software licenses and office locations.Office management dutiesTested new RealFA$T software program and CRM developed in-house. Reported data transfer issues, functionality errors and user interface improvements.Documented office procedures, customer service guidelines and technical issuesCreated step-by-step use instructions for software users. Show less

Responsible for office functionality and maintenance. Responsible for team records and maintenance re: absence tracking, payroll, schedules,contracts; as well as updating all team information on the server for easy accessibility.Designed teams' internal website using MS FrontPage for easy team-to-team visibility. Assisted one director, two managers and two teams totaling 15-17 employees.Responsible for MS PowerPoint Presentations, MS Excel spreadsheets, memos… Show more Responsible for office functionality and maintenance. Responsible for team records and maintenance re: absence tracking, payroll, schedules,contracts; as well as updating all team information on the server for easy accessibility.Designed teams' internal website using MS FrontPage for easy team-to-team visibility. Assisted one director, two managers and two teams totaling 15-17 employees.Responsible for MS PowerPoint Presentations, MS Excel spreadsheets, memos, conferencecalls, meeting scheduling, etc. Show less

Responsibile for office functionality and maintenance.Customer retention and correspondence with clients.Managed President's agenda and assisted with various presentations, troubleshooting andmarketing strategies.Responsible for two other employees: one telemarketer and one clerical.Responsible for payroll, absence tracking and all other record keeping for office, customers and employees.