• Key consultant to 50+ franchise owners, delivering crucial support in the achievement of short- and long-term goals, including performance improvement activities with a targeted focus on operational and financial performances in each location. • Build open bridges of communication with owners to highlight key strategies in inventory management, categorization, product pricing, merchandising, sales performance strategies, and marketing insights while ensuring alignment with brand standards. • Frequently travel to locations throughout the US and Canada to interface with managers and provide direction for store standards and customer service expectations.• Assessed operations and identified performance gaps; developed corrective actions, best practices, and provided ongoing coaching that built effective teams and improved operations.• Led operations discussion groups with teams that defined sustainable monthly and quarterly goals and achieved new brand proposals and launches.• Introduced an eCommerce initiative that placed the brand on a multi-platform selling module.• Delivered critical support to franchises throughout the COVID-19 pandemic and subsequent lockdowns, securing Paycheck Protection Program and Economic Disaster loans that circumvented permanent store closures.

• Led six Managers, mentored each in reaching operational and personal goals for a $70M sales revenue location. • Advanced strategic initiatives that delivered team and operational success across customer service approaches and techniques that established loyalty among 150 Associates.• Mobilized teams to understand organizational goals and deliver excellent standards of customer service.• Designed strategies that supported management teams in controlling expenses, optimizing resources, and ensured expenses remained aligned with sales.• Orchestrated community outreach programs that championed Associates in becoming positive members of the community while expanding brand awareness and loyalty.

• Led all merchandise selection, planning, and placement, creating merchandising and visual presentation strategies that maximized sales and revenue. • Key mentor that provided ongoing training and development opportunities to support the growth of management teams and hourly associates. • Built leadership knowledge and skill sets by shadowing the Club Manager in facility tours, setting standards, and disseminating communication updates.• Personally visited business members' and potential members' place of business to expand revenue growth, instill loyalty, and advance membership numbers.

• Developed, coordinated, and evaluated all administrative aspects of the membership program, including drives to ensure achievement of annual growth with an equal emphasis on acquisition and retention. • Trained associate and management teams in updates to the membership program to ensure all staff remained current.• Orchestrated and executed membership drives, blitzes, and in-club experiences that expanded the membership footprint and met organizational goals.

Positions included: Cashier, Check Out Supervisor, Club Cafe Team Lead, Business Marketing Outside Sales, Center Section Team Lead