Amanda Morrison Email & Phone Number

Hazleton, Pa, Us

Responsible for the development and implementation of the strategy for managing and servicing all mid to large industrial and commercial customers including national accounts, vital facilities, municipalities and school districts.Manages a professional work force responsible for the primary liaison between major industrial and commercial customers, and PPL Electric on business and operational matters related to the cost of electricity, rate cases, energy efficiency & conservation programs and key company issues.

Manage all aspects of the Energy Efficiency & Conservation Program Call and Rebate Processing including: designing rebate applications, implementing complex rebate programs, overseeing contractor's call center activities.Develop, adjust and manage project budgets for assigned O&M and Energy Efficiency & Conservation Programs.Execute project plans as designed or make modifications as needed in an orderly and systematic manner.Lead meetings and group discussions effectively to achieve positive results.Provide technical guidance to Conservation Service Providers regarding rebate programs.

Implemented steps to continuously improve process effectiveness, customer satisfaction, and cost effectiveness.Provided over 100 customized surveys for multiple internal clients.Developed survey, distributed survey and analyzed results.For quarterly residential and business customer satisfaction studies, drafted questionnaires; coordinated schedules with vendor; evaluated and presented results to leadership.Based on results from quarterly customer satisfaction studies, developed recommendations and led three internal satisfaction teams to bring about positive change.After reviewing results of annual employee satisfaction surveys, conducted interviews targeting areas where improvements had been identified. Drafted and presented results to managers and their departments.Utilized research skills and methodologies to acquire customer views on issues to improve business decisions.

Board member and member of the Finance Committee

Allentown, Pa, Us

Allentown, Pa, Us

CallsNegotiated, prepared and issued both gas and electric energy contracts and proposals with customers in deregulated markets throughout the United States. Maintained customer information in client database to ensure accuracy of contract term, confidentiality, and pricing. Handled sales and billing inquiries for PPL Solutions' clients. Promoted and educated customers on the advantages of deregulation in their marketplace.

Prepared and submitted laboratory testing reports for air, oil and water quality to power plants.Conducted air quality testing at PPL Generation coal plants. Assisted management in daily laboratory operations.

Managed dealership websites and provided quotes to customer online inquiries.Priced all used cars according to market demands.Negotiated bank loan rates with financial institutions for customers. Managed advertising budget and planned marketing activities such as "special sales", newspaper, TV and radio advertising. Prepared and proofed all newspaper, TV and radio advertising.

Managed all departments (cashiers, cooler, freezer, produce, and office).Balanced all incoming cash and prepare bank deposits up to approximately $100,000/dayTrained and supervised staff of 10 employees.Calculated sales forecasts for future months and managed daily productivity to meet forecasted goals.

Bs, International Business, Economics

Education record