Amanda Johnson-Praino, Msed, Cptd, Pmp Email & Phone Number

Chattanooga, Tn, Us

Chattanooga, Tn, Us

• Chief architect of strategic leadership development initiative: partnered with C-Suite leaders, Firm Principals, and other key stakeholders to define self, people, and organizational leadership competencies, behaviors, and leadership development framework in support of Vision 2026• Co-designed and co-facilitated workshop at annual on-site Spring Leadership Retreat for 80+ Senior Managers to launch Community of Practice, in support of leadership development journeys• Built streamlined project monitoring space for 3 learning consultants managing 30+ projects to increase visibility, capacity awareness, and improved collaboration through introduction of Agile approach• Use relationship-based approach to partner with Firm Principals and Senior Leaders across 6 Consulting practice groups to identify performance gaps, conduct analysis, and recommend learning and OD-interventions• Co-design and develop virtual instructor-led sessions and self-paced eLearning modules to support professional and technical skills development, goal-setting, and individual development plan processes• Establish relationships with external partners and suppliers to source, evaluate, and curate learning content and activities in support of business needs

Remote

• Provided strategic direction and coaching for remote team of learning consultants and instructional designers supporting 6,000+ administrative associates• Leadership and partnership with key stakeholders to implement new learning management system including migration of 200+ eLearning courses; innovated LMS support model by creating shared services approach for 6,000+ administrative associates and influenced new governance model in partnership with IT, Legal, and Compliance; collaborated with key stakeholders and partners in design and implementation of organizational change management plan to prepare organization for transition to new LMS• Partnered with HRBPs, EVPs, SVPs, VPs, and C-Suite to design and facilitate multiple workshops to support team development and effectiveness, employee engagement for 100+ individuals across 6 teams• Led and championed process improvement and continuous quality improvement of talent development processes and practices through creation of Playbook for standard work processes, data-informed project tracking workspace (Smartsheet), visual dashboarding, and formal intake process for tracking project requests and work-in-progress; achieved 25% reduction in unstructured project requests in first year after implementation• Co-created and led structured on-the-job training model (SOJT); launched 6 cohorts across 12 business units, certified 70+ peer trainers, and delivered 600+ organizational learning hours; Facilitated stakeholder engagement and change readiness activities• Created Center of Excellence for digital performance support (WalkMe) to scale training function, continuously improve utilization of technology to gain process efficiencies, and achieve ROI of technological investments exceeding $200,000 annually

Knoxville, Tennessee, United States

• Led learning strategy needs analysis, design processes, and training delivery for 100+ clinician compensation specialists across 6 national teams to support strategic multi-year Clinician Compensation software implementation project to migrate 16,000+ clinicians from legacy payroll system to enterprise cloud-based solution; collaborated with organizational change manager to conduct change readiness assessment and devise change management plan to ensure success of change efforts• Collaborated with learning and business partners to conduct needs analysis, design learning strategy, and develop and facilitate training to support strategic National Standard Process project implementation to improve and standardize business processes across 3+ functional areas consisting of 350+ associates in Clinician Onboarding, Clinician Credentialing, and Provider Enrollment across 6 months; led post-implementation evaluation strategy to identify existing gaps in need of remediation measures; collaborated with key stakeholders in design and implementation of organizational change management to prepare organization for transition to new business processes• Applied principles of adult learning and instructional systems design methodologies, in partnership with subject matter experts and business area leaders, to identify learning and performance gaps for 300+ administrative associates across multiple business units and job roles; used data insights to design and facilitate effective learning interventions across modalities, including self-paced, blended, face-to-face instructor-led, virtual instructor-led, job aids, quick reference guides, manuals

Chattanooga, Tennessee Area

• Designed and facilitated Workplace Civility workshops for 250+ registered nurses across 6+ ICU and Trauma teams to support shifting team dynamics, team building, and employee engagement• Applied principles of adult learning and instructional systems design methodologies to support knowledge and professional skills development by creating self-paced eLearning modules on various topics• Supported HR programs through co-management and co-facilitation of new hire onboarding experience, including orientation and first week activities for various clinical and non-clinical new hires across 5 hospitals in geographically-dispersed health system• Facilitated leadership development courses in Leadership Institute for multi-level leaders across health system on various topics, such as Coaching and Having Difficult Conversations• Led process improvement and continuous improvement of OD activities through redesign of eLearning course intake, design, and project management workflows, which included automating request, approval, and routing system with notifications and tracking

Oak Ridge, Tennessee

• Applied principles of adult learning and instructional systems design methodologies to create SCORM-compliant eLearning courses in Radioactive Materials Safety and Security using Articulate authoring tools, in support of international audiences

Charleston, Tennessee

• Applied principles of adult learning and instructional systems design methodologies to create SCORM-compliant eLearning courses in chemical plant safety procedures using Articulate authoring tools

-Assessed processes to identify areas for improvement and solution implementation-Ensured maximum work center efficiency by delegating responsibilities to team members-Actively participated in performance management process, which included recognizing, coaching, providing meaningful feedback, writing and delivering counseling and corrective actions, and writing and delivering performance reviews-Ensured a safety culture and led by example; recognized safe behaviors and coached unsafe behaviors while immediately addressing safety concerns-Educated, communicated and informed team members on process utilization-Performed Leader on Duty (LOD) responsibilities, including overseeing total store operations, responding to guest service requests, prioritizing and delegating multiple work center work loads and responding to staffing concerns

Advisory ServicesProvided senior-level advisory services to high-profile clients by leading implementation and support of newly-developed contract lifecycle workflow productTrainingDeveloped customized training materials per client based on unique process workflow; Customized training approach and deliveryProject ManagementEffectively planned key milestone tasks to reduce overall implementation timelines while effectively keeping projects on track and focusedRelationship BuildingCreated and sustained healthy client relationships while implementing compliance-based software solutions within various healthcare organizations across the United States, including several of the largest multi-state health systems in the United StatesConsultationWorked closely with various stakeholders in healthcare organizations, including C-Level, Administrative, Finance, Compliance, Legal, Supply Chain and PMO personnel, to assess organizational structure and apply software solutions to meet highly-specific needs of organizationsProcess ImprovementAssessed and analyzed existing processes to find opportunities for process and operational improvements

• Directly accountable for an average of 40 ongoing software implementation projects, totaling an estimated $3M-5M in annualized revenue across suite of 6 SaaS product offerings• Led, motivated, educated, and developed team of 5 Implementation Project Managers who each managed an average of 8 concurrent projects for healthcare organizations, while remaining focused on project timelines.• Created communication forum to bring 14 sales executives and account managers together with 30 team members representing all Operations departments, which led to bridging the Implementation Gap in the organization and an increased capacity for effectively managing client expectations from project to project, closing internal stakeholder knowledge gaps and community-building amongst teams and employees• Successfully created and sustained healthy client relationships, including several of the largest multi-state health systems in the US, which resulted in a 98% client retention and satisfaction rate during my tenure• Collaborated with stakeholders in healthcare organizations, including C-Suite, Administrative, Finance, Compliance, Legal, Supply Chain, IT and PMO, to customize and facilitate implementation of SaaS software solutions• Effectively planned key milestone tasks to reduce overall implementation timelines while consistently keeping projects on focused and track

Project ManagementEffectively planned key milestone tasks to reduce overall implementation timelines while effectively keeping projects on track and focusedRelationship BuildingCreated and sustained healthy client relationships while implementing compliance-based software solutions within various healthcare organizations across the United States, including several of the largest multi-state health systems in the United StatesConsultationWorked closely with various stakeholders in healthcare organizations, including C-Level, Administrative, Finance, Compliance, Legal, Supply Chain and PMO personnel, to assess organizational structure and apply software solutions to meet highly-specific needs of organizationsProcess ImprovementAssessed and analyzed existing processes to find opportunities for effective change, ultimately resulting in timeline reductions and increased operational efficiency

-Provided trouble-shooting for technical issues generated from user base of over 30,000 users at over 1,400 hospitals and healthcare organizations across the US; monitored in-house end user web application performance tools to report and resolve software defects and server issues-Streamlined team processes by creating protocols and help desk ticketing templates for quick and consistent customer resolution to common issues-Evaluated product functionality to assist in preparing enhancement scopes for future product development releases-Conveyed audience-appropriate messages via both spoken and written formats; actively listened in various scenarios to effectively obtain information-Coordinated and facilitated daily operations of 4 Help Desk employees; engaged inter- and intra- departmental employees in active learning processes-Designed an Employee Development Program and corresponding training manual for an audience of 80- 100 employees

Doctor Of Philosophy - Phd, Learning And Leadership, 4.0

The multidisciplinary Leadership and Decision-Making Doctoral Program (PhD) is designed to equip participants with an understanding.

Master Of Science (Msed), Instructional Design And Technology

Graduate Certificate, Online Teaching And Learning

Bachelor Of Science (Bs), Secondary Education: English

Activities and Societies: Dean's List