Lead a team responsible for managing the relationships with our payment network partners, serving as the business line support for operational activities and initiatives that require interaction with the payment networks. Responsible for compliance with payment network requirements from Visa, Mastercard and American Express, the business line support of Payment Card Industry (PCI) Security Standards, and providing leadership on projects initiated on behalf of the Network Relationship Management team.

After the business venture associated with previous position was abruptly terminated, held Senior Project Management position within Payment Services Chief Risk Officer organization. Quickly transitioned into Senior Risk/Compliance/Audit (RCA) Manager role, partnering with Payment Services senior and executive leaders, RCA consultants, RCA managers and other senior RCA managers to oversee the successful creation, implementation and maintenance of an effective risk management framework. Responsible for the oversight of a variety of risk management programs including Audit, Exam and Issue Management, Regulatory Change Management, Compliance Training, Complaint Management, Customer Reimbursement and Policy Management.

Initially hired as the Director of Business Analysis, but rapidly promoted, am responsible for the oversight of product definition, strategy and pricing for a new business venture within the Retail Payment Solutions division. Includes the management of a Product Management team who is responsible for working collaboratively with both internal stakeholders and our partner to identify and prioritize product solutions for development that are profitable investments for both organizations and that add value to the markets we serve.

Responsible for facilitating Payments Committee projects for the Payment Services division, comprised of Retail Payment Solutions, Corporate Payment Systems and Elavon Global Payment Solutions. Work with product and integration managers from the impacted business lines as well as third parties on developing business cases and executing Payments Committee projects.

In support of the Retail Payment Solutions business line, responsible for the planning and implementation of strategic credit card initiatives and conversions working with a variety of business leaders from product and marketing, risk management, legal and compliance along with operational areas and technical teams. Managed the launch and ongoing maintenance of a large Joint Issuance portfolio, earning the most prestigious U.S. Bank award, the Circle of Service Excellence.

Responsible for the planning and implementation of strategic retail bank consumer credit product initiatives along with a number of large deposit product projects. Continued in a liaison role performing business analysis, documenting requirements and managing project tasks, issues and plans. One significant initiative was the implementation of a DDA recovery strategy with an estimated benefit of $7.5MM (including reduced net charge-offs and a retention benefit).

Responsible for the planning and implementation of strategic retail bank consumer credit product management technology initiatives, acting as a liaison between the business line, risk management, operational areas and a variety of technical teams. A key accomplishment was the management of a project which significantly reduced home equity lending application processing time while saving approximately $10MM in expense annually. For this effort, received a Circle of Service Excellence nomination and a Consumer Lending Outstanding Contribution Award.

Supported Consumer Banking Product Division through monitoring and testing the Shaw IL/2000 consumer loan system. Defined business requirements for conversions, system modifications and enhancements based on acquisitions, regulatory changes and business line requests for new functionality. Supported the production environment by taking calls from help desk, detecting system problems and working with IT personnel to identify and test resolutions. Completed user acceptance testing for all system changes and provided final sign off for the business line. Managed the conversion of consumer credit accounts from three acquired banks to the Shaw system, successfully converting over 10,000 accounts. Successfully data mapped approximately 700,000 accounts from Shaw to new consumer loan system. Received Exceptional Achievement Award for outstanding performance.

Began as Administrative Assistant and rapidly promoted to Business Operations Analyst followed by Operations Manager for bank’s insurance subsidiary.