As the Director of Housekeeping I ensure that our guest accommodation and all areas front and back of house are maintained in a spotless condition at all times. I also oversee the Hotels laundry and valet services. The primary responsibility of this role is to ensure that Hotel Paso Del Norte & Marriott Autograph Collection standards are met through the effective training and management of our Housekeeping team, ensuring that labor and other costs are controlled without compromising quality… Show more As the Director of Housekeeping I ensure that our guest accommodation and all areas front and back of house are maintained in a spotless condition at all times. I also oversee the Hotels laundry and valet services. The primary responsibility of this role is to ensure that Hotel Paso Del Norte & Marriott Autograph Collection standards are met through the effective training and management of our Housekeeping team, ensuring that labor and other costs are controlled without compromising quality, and coordination with all other departments of the hotel. Show less

Manage the day-to-day department operations along with creating long- and short-term plans, including setting targets for milestones, adhering to deadlines and allocating resources.Assign project deliverables to employees best positioned to complete them. Responsible for daily quality control programs.Create an annual budget and provide monthly variance explanations.Lead cross-departmental projects to the same project to ensure team actions remain in synergy.Conduct monthly… Show more Manage the day-to-day department operations along with creating long- and short-term plans, including setting targets for milestones, adhering to deadlines and allocating resources.Assign project deliverables to employees best positioned to complete them. Responsible for daily quality control programs.Create an annual budget and provide monthly variance explanations.Lead cross-departmental projects to the same project to ensure team actions remain in synergy.Conduct monthly in-service meetings with staff to cover training, policy and procedural updates.Assigned work areas to employees and inspected completed work to meet strict safety and quality standards.Prioritize rooms and spaces requiring immediate attention.Coordinate with the maintenance team and building managers to deliver efficient service and minimize disruptions.Awarded Manager of the QuarterSuccessful opening of a new 30 bed skilled nursing building.Successful opening of a new 38 unit assisted living building.Successful opening of a new three restaurant dining buildings. Show less

Directs Housekeeping Unit staff and a commercial laundry account in the fulfillment of unit project assignments within budget, with quality and on schedule.Train, supervise and support office staff, including receptionists, security guards and call center agentsSchedule shiftsEnsure timely and accurate customer serviceHandle complaints and specific customers requestsEvaluates safe work practices in job performance reviews.Maintains the care and use of supplies… Show more Directs Housekeeping Unit staff and a commercial laundry account in the fulfillment of unit project assignments within budget, with quality and on schedule.Train, supervise and support office staff, including receptionists, security guards and call center agentsSchedule shiftsEnsure timely and accurate customer serviceHandle complaints and specific customers requestsEvaluates safe work practices in job performance reviews.Maintains the care and use of supplies, equipment, etc. and the appearance of Housekeeping areas, and performs regular inspections of resident areas and rooms for sanitation, order, safety and proper performance of assigned duties.Assures that Housekeeping staff follows established safety regulations in the use of equipment and supplies at all times.Requisitions all Housekeeping supplies and equipment and maintains adequate inventory levels to provide a clean, safe and comfortable environment.Recommends to the Director of Facilities Management, budgetary amounts to meet the equipment and supply needs of the unit.Develops and maintains written policy and procedures for housekeeping and laundry services and activities with other related units.Communicates with other unit supervisors to adequately plan for Housekeeping services and activities.Coordinates Housekeeping/Laundry services and activities with other related units.Coordinates and monitors resident moves and responds to resident requests promptly and according to policies.Prepares and plans the Housekeeping Unit's budget and submits to the Director, Facilities Management for review and approval.Serves on assigned committees of the facility and provides written or verbal reports of the . Housekeeping services and activities as required by the committee's guidelines or direction. Show less

• Responsible for 350 privatly owned villas on the rental program.• Responsible for payroll for all employees in the department.• Works one on one with villa owners for complete satisfaction with the villa rental program.• Organize on-the job training and evaluate its effectiveness.• Daily inspection of public areas.• Daily briefing of Supervisors and room attedants.• Coordinating the preventive maintenance schedule of villas and public area with maintenance… Show more • Responsible for 350 privatly owned villas on the rental program.• Responsible for payroll for all employees in the department.• Works one on one with villa owners for complete satisfaction with the villa rental program.• Organize on-the job training and evaluate its effectiveness.• Daily inspection of public areas.• Daily briefing of Supervisors and room attedants.• Coordinating the preventive maintenance schedule of villas and public area with maintenance department.• Immediately attending to guest requests.• Manage the daily activities of the Housekeeping department.• Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.• Purchase, re-order and maintain housekeeping supplies and inventory.• Recruit, schedule and train all new housekeeping staff members.• Maintain the housekeeping budget,• Uphold the highest standards of cleanliness, safety, and conduct.• Knowledge of OSHA and safety standards within Housekeeping department.• Determines and maintains the department work schedule• Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment. Show less

Manage the daily activities of the Housekeeping department. • Planning, organizing and directing team members to ensure the highest degree of guest satisfaction. • Purchase, re-order and maintain housekeeping supplies and inventory. • Recruit, schedule and train all new housekeeping staff members. • Maintain the housekeeping budget.• Uphold the highest standards of cleanliness, safety, and conduct in accordance with the Forbs 5 star standards. • Knowledge of OSHA and… Show more Manage the daily activities of the Housekeeping department. • Planning, organizing and directing team members to ensure the highest degree of guest satisfaction. • Purchase, re-order and maintain housekeeping supplies and inventory. • Recruit, schedule and train all new housekeeping staff members. • Maintain the housekeeping budget.• Uphold the highest standards of cleanliness, safety, and conduct in accordance with the Forbs 5 star standards. • Knowledge of OSHA and safety standards within Housekeeping department. • Determines and maintains the department work schedule. • Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment. • Previous experience managing a team of housekeeping employees through motivation, coaching and development. • The ability to anticipate customer needs, change goals and direction quickly and multitask • Working knowledge of rooms management systems. • Advanced knowledge of Housekeeping process and procedures. • Proven experience supervising housekeeping departments of 45+ employees. • Ability to maintain a budget • Proven excellence in customer service. • Capable of using independent judgment/solid decision making skills ability • Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization. Show less

Plan, organize and direct team members to ensure high customer satisfaction • Inspect patient rooms and public places within the hospital to ensure cleanliness • Respond to patient/guests complaints immediately• Train new and existing employees in cleaning procedures and infection control • Plan and facilitate team member meetings • Evaluate condition of furniture, fixtures and décor and make appropriate request for repairs

Managed first shift operations for a large vacation resort.● Coordinated renovations on two buildings.● Assigned work areas to employees and inspected completed work tomeet strict safety and quality standards.● Prioritized rooms and spaces requiring immediate attention

Scheduling, Inspections, Reports, Time Keeper and Training • Managed second shift operations for a 444 room resort