Amanda Kaylor Email & Phone Number

Mason, Oh, Us

Denton, Texas, Us

Denton, Texas, Us

Lincolnshire, Il, Us

- Accountable for more than $5MM of continuous annual revenue from existing customers- Responsible for yearly renewals and cross sell/upsell opportunities in our SaaS portfolio- Lead monthly strategy calls with customers to identify opportunities for continuous improvement and align on roadmaps to drive ROI- Enhance product value through influencing customer adoption, use, and health scores- Influence internal decision-making processes based on customer feedback

Milan, Italy, It

- Developed and implemented a variable labor model, improving productivity by +9.3%- Produced weekly & daily labor forecasts for +1,000 LensCrafters stores in North America- Created and analyzed yearly staffing requirements and labor budgets for stores- Presented weekly and monthly labor reviews to senior executives- Implemented Kronos scheduling and labor standards to +1,000 stores- Extensive use of SQL and Excel for data analysis- Created reports in Business Objects, published to field and executive teams- Partnered with Zone VPs and other Field Leaders extensively on projects

Milan, Italy, It

Milan, Italy, It

Paris, Paris - Issy-Les-Moulineaux, Fr

- Service Level Manager for Johnson & Johnson Salesforce Effectiveness portfolio- Lead weekly and monthly service reviews for multiple applications- Track, update and analyze support metrics for multiple applications- Support PROS Scientific Analytics and Price Optimizer software- On boarded applications into support and change management systems- Update compliance analysis and system management plans

Pleasanton, California, Us

- Create and support procedures for MS SQL and Informix databases- Create custom reports for Cisco Unified Intelligence Center (CUIC)- Support call center predictive dialer software and report writing tool- Create call flows in Cisco Unified Call Studio- Write custom CVP elements for Cisco Unified Call Studio- Perform software upgrades- Assist with software implementations- Second level support for the Help Desk

- Implement and support labor management and payroll software in the US and Asia- Actively worked with 30+ Casinos in the U.S., Canada and Asia- Train clients on labor analytic tools to help determine revenue opportunities and labor savings based on KVI data- Specialized in labor optimization and workforce planning- Lead weekly and monthly support calls- Acting support manager for 3 months and during other periods of managerial leave- Improved support team processes and helped create a more central repository of information- Fix pay rules in the system when clients encounter issues with their payroll systems- Create SQL queries to assist with additional client reporting needs

- Support labor management and payroll software- Train clients on labor analytics - Create SQL queries- Provide support and train end users post go-live- Troubleshoot client issues- Help clients develop Excel sheets to report on their labor analysis- Assist with software upgrades- Develop client relationships

- Tested Casino Management Software – Media systems, Slot Progressives and Bonusing systems- Performed white and gray box testing- Software Upgrade Tests- New Media Feature Implementation- Created Excel test plans- Created tickets for bugs- Wrote Use Cases for the software- Wrote User Guides- Researched Gaming Standards

Verona, Wi, Us

- Tested Healthcare Software (EMRs)- Created test case templates in Excel- Performed troubleshooting measures when issues were encountered with the software- Developed and performed white, gray and black box tests- Worked closely with developers- Wrote QA notes for bugs or enhancements- Mentored team members- Small Team Leader- Workgroup Coordinator- Provided customer support on-site- Provided customer support through email as part of the iSWTD team

Cincinnati, Oh, Us

- Created extensive formula based Excel spreadsheets- Worked with mortality tables- Interpreted reinsurance contracts- Helped determine rate adjustments- Data validation