I am a People Operations Leader and Global HR Shared Services Strategist with over 15 years of experience in shaping, defining, and ensuring the effective and efficient delivery of People Operations across diverse industries. My mission is to enhance the employee value and efficiency by creating optimal work experiences that drive productivity, engagement, and culture. In my most recent roles, I led the design and development of user-centric HR services aligned with organizational needs by collaborating with cross-functional stakeholders. I implemented change management strategies, established KPIs, mentored and coached a high-performing HR team, and supported merger, acquisition, and divestiture activities. I bring operational excellence, a clear passion for people and culture, and a data-driven approach to decision-making. I have core competencies in coaching and mentoring, continuous improvement, cross-functional collaboration, culture development and transformation, employee communications, employee engagement, employee experience, employee onboarding, employee retention, HR analytics and metrics, HR policies and procedures, leadership, learning and development, performance management, process improvement, project and program management, succession planning, talent management, training, workforce planning, and work-from-home model experience.