Amanda Gallagher Email & Phone Number

Mount Juliet, Tn, Us

Walnut Creek, Ca, Us

Seattle, Washington, Us

Led the design and development of user-centric HR services aligned with organizational needs by collaborating with cross-functional stakeholders. Managed daily HR operations, established KPIs, and maintained high service quality. Implemented change management strategies to drive the adoption of new services and minimize disruptions during organizational changes. Mentored and coached a high-performing HR team to create an innovative and collaborative work environment.

Amsterdam, Noord-Holland, Nl

Strategic leader focused on enhancing employee experience through industry trend analysis and continuous improvement projects. Collaborated with HR teams to ensure compliance, streamline processes, and improve data integrity. Identified opportunities for operationalizing transactional work through automation and GBS hubs. Managed a diverse team of 20 employees in the US and LATAM, supporting HR programs. Played an active role in North America merger, acquisition, and divestiture activities, including HRBP partnership, severance package creation, and off-boarding management. Introduced performance-tracking dashboards, conducted GEMBA walks, and facilitated the transition to remote/hybrid work environments.

Nashville, Tennessee, Us

I led process design for core HCM processes, case management, knowledgebase resources, complaints, escalation analysis, staffing calculations, and streamlined HR processes. This involved overseeing a team of specialists responsible for reviewing and creating content, policies, and procedures, as well as identifying future processes during the implementation of Workday HCM and ServiceNow.• Collaborated with deployment partners to develop training and communication plans. • Provided guidance to business leaders on change management, organizational design, employee engagement, and culture. • Utilized Six Sigma principles to establish project metrics, focusing on optimizing HR Shared Services efficiency and cost-effectiveness. Presented data-driven reports to client and business executives, highlighting current state, future state, and gap analysis in service delivery performance.

Nashville, Tennessee, Us

Expanding on the HR Contact Center Manager role, I led a team of HR customer service reps (15) that provided strong service to teammates, supported HR Business Partners, and successfully executed simple and complex transactions. • Supported the migration of benefits work from Akron, OH to Nashville, TN, and subsequently to Costa Rica where a newly developed benefits admin team was created. • Recommended, improved, and adapted new technology and processes to support the company's HR transformation journey. Collaborated with HR Business Partners (HRBPs) to gain insights and align HR Operations with the specific needs of client groups.• Designed new processes, implemented automation, and migrated transactional work to Costa Rica partners – saving approximately 3,500 hours towards a 14,000-hour departmental goal. Partnered with resources from Quality department on a Six Sigma Green Belt project to deliver results. Managed and continually improved operations to remove cost with smart investment/process efficiency.

Nashville, Tennessee, Us

HR Site Leader for Bridgestone's Operation Center (BOC)• Performed employee relations, coaching & counseling to support a high performing and dynamic culture. • Worked directly with leaders to determine recruiting needs and staffing objectives; moving key talent, processing employment letters, and initiating relocation as needed. • Partnered closely with Corporate HR Director and other business leaders to provide tactical support, and strategic input on key HR initiatives.

Nashville, Tennessee, Us

Managed a team of 12 representatives responsible for servicing all Bridgestone teammates and retirees. The team handles approximately 100,000 calls and 80,000 cases per year related to benefits, payroll, pension, and other HR inquiries.• Created on-going training for the HR community regarding updates processes and procedures.• Worked closely with CRM vendor regarding site enhancements, content stewardship and governance.• Partnered with leaders to develop metric dashboard to monitor the contact center’s overall performance.• Supported and partnered with HR on projects such as Open Enrollment, Reboot and Shaping Tomorrow.

Chicago, Il, Us

• Client oversight: Daily responsibility of client satisfaction, contract expansion opportunities and establishing best practices for each specific client based on their needs.• Implementing new line of business with client which will produce an average of 2500 hires per year• Management of Recruiting team: Oversight of team of recruiters for each assigned client including work load, client escalations, training, establishing best practices and sourcing plans• Sourcing and Networking: Identify qualified candidates utilizing efficient sourcing and networking techniques that yield positive results.• Reporting: Complete weekly report on recruiting activity, job requisitions etc.• Candidate Tracking: Use recruiting tools, ATS, to accurately track candidates and interviews.• Client Services: (1) managing daily information/data tracking, (2) identifying potential areas of improvement, (3) providing information to the client, (4) participating in client meetings (over the telephone and/or in person), and (5) maintain a high level of customer satisfaction.

Chicago, Il, Us

• Responsible for recruiting and hiring up to 800/yr virtual CSRs for TMO, VZW, Sprint, AT&T and Metro for Asurion client.• Responsible for client’s attrition within the first 30 days • Coordinate, interpret and follow up on criminal security background checks and pre- employment drug testing• Apply behavioral interview methodology to candidate screening.• Manage and promote cost-effective candidate sourcing strategies• Provide input on the acquisition/management of effective applicant database/tracking system• Assist in establishing and meeting client metrics• Solving client issues in a creative manner• Measuring and managing client satisfaction• Collaborate with team members and upper management; contribute ideas, opinions, and skills toward the achievement of a common goal

Nashville, Tennessee, Us

• Worked closely with HR Business Partners to create streamlined processes and procedures for a shared service initiative. Used tracking mechanism to determine department’s needs and growth opportunities.• Coordinate, administer and manage the personnel recruitment & selection process – including Bridgestone’s Navigator Training program (College Recruiting program) 40,000+ teammates.• Worked closely with HR Business Partners to create streamlined processes and procedures for a shared service initiative. Used tracking mechanism to determine department’s needs and growth opportunities.• Coordinate, administer and manage the personnel recruitment & selection process – including Bridgestone’s Navigator Training program (College Recruiting program)• Support 4 HRBPs with transactional entries such as new hires, promotions, and separations. Prepared termination documents, offer letters, and compliance reports.