Amanda Hendricks Email & Phone Number

Broomfield, Colorado, United States

Golden, Colorado

• Single point of contact for product supply, operational and service related issues for 20+ distributers in Northern California
• Analyze inventory levels and distributor forecasts to ensure product that is being requested or cut is validated
• Proactively review key MillerCoors packages to avoid out of stock situations at the distributor level

Greater Denver Area

• Developed customer service processes, procedures and training materials
• Created an automatic survey sent to customers once their issue had been resolved to analyze customer satisfaction
• Lead the team to improvements in service levels as measured by customer surveys
• Built a technical customer support team to support Visuality, a Point-of-Sale and Inventory Management System

Glenview, IL

• Managed 14 customer service representatives responsible for maintaining high service levels and ensuring customer total satisfaction
• Documented Customer Service training tools that focused on order entry, performance metrics, scheduling, and systems
• Responsible for over 400 daily orders in three different warehouses

• Managed 10-12 customer service representatives in a fast paced, high volume call center
• Instilled a culture of professional accountability, increased service levels and efficiency through performance management and new metrics
• Directly managed and developed 10 employees that were promoted within the organization
• Assisted in the recruiting process to fill key customer service positions

Vernon Hills, Illinois

• Managed a team of 50 - 60 direct reports to deliver $13mm in sales
• Achieved store ranking of a 39 out of 1500 stores on performance scorecard, highest in store's history
• Increased associate engagement score by 50%
• Awards: District Seasonal Achievement Winner 2011, 2013

Dekalb, IL